Reliance Home Comfort

Heating & Air Conditioning
Toronto ON M2J 4P8
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HomeStars  >  Heating & Air Conditioning in Burlington  >  Reliance Home Comfort  >  AC Repair - Horrible Experience
Ana Therezo from Etobicoke
Ana Therezo from Etobicoke
5 reviews Toronto, ON
0/10

AC Repair - Horrible Experience

I contact Reliance to repair my AC unit in the attic that is leaking water. During the call they convinced me to also get the Cooling Protection Plan. Anyways, I booked the visit and took half day off to have the AC fixed.
A few days later, the technician came by and right away told me he doesn't work in attics. I call Reliance and they said another crew would be dispatched for such work. One week later, my husband took the day off to grant them access to the house... Again, same issue. I called them and they even wanted to dispatch another crew but I escalated the issue and was told they couldn't help me from the beginning. Now, I don't have AC and I will have to wait for another company to fix it which could have happened a couple of weeks ago if I was told by Reliance they couldn't do the job at my house.... HORRIBLE SERVICE.

Approximate cost of services:
$0.00
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Company Response

Hello Ana, I am very sorry to hear about this experience. If you require any further assistance please email me jdeboo@reliancecomfort.com Thank you, Jessica