Reliance Home Comfort

Dont be fooled by their great reviews. This company is all good when it comes to selling. But if you have a problem, forget about them responding. We had a furnace and AC installed under full service contract 1.5 years ago. After installation, we received a notice from ESA that installation was incorrect and we will be fined. We had to chase Mario, the installation manager, for weeks before he resolved the issue. During this, the sales rep was nowhere to be found when we tried to reach him. Since then, Reliance's maintenance staff has come 3 times for regular maintenance but they are unable to access the furnace for service because it is incorrectly installed. They make all the right motions, apologize that they cant service the furnace, take pictures, email their supervisor, and promise the issue will be resolved immediately but there is never any resolution. Since last week, I have been calling Reliance every day, and have sent them 3 emails that I am afraid we have a safety hazard because the furnace has not been serviced for 1.5 years although they charge us for it. They tell me that someone will call me and it never happens. I would advise you don't risk the safety of your family by depending on Reliance. Their reputation is driven by their marketing budget.