Used to rent a water heater from them but we got tired of their constant hard-sell approach and rude calls trying to sell us more services. After a particular offensive call we phoned to cancel our account; well it truns out they charge closure fees and pickup, even though we never signed a contract -- heater was with the house when we bought it. Their response "you agree to our terms when you first paid" (they never sent any contract, we never saw any terms). My response "you owe me $120 inconvenience fee, you agree to my terms when you first received paiment from me".
- Approximate cost of services:
- $14.11
- Company Response
Dear no longer their customer,
I'm the Customer Relations Supervisor at Reliance Home Comfort and I would like to learn more about your customer experience. If I can be of any help, please contact me by telephone at 905-720-3594 or by email at KAllen@reliancecomfort.com.
Kim