had a recent major renovation on my home .. when all was complete I noticed that I had a very loud noise resonating up through the duct work .. discovered the noise was via the hot water heater .. called Reliance on a Sunday expecting to be put through to an answering machine - however my call was answered within one minute and a live agent took the call .. after a short description she offered service the NEXT DAY .. and gave three or four time slots .. two of which worked - actually worked!!! the service tech then showed up ON TIME .. the tech fixed the issue within 15 minutes, stayed to make sure it was fixed and left .. what service !! I have never been happier with a company in terms of quick response and quick resolution !!!
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- lower their monthly rates for rentals
- Company Response
Dear laurietmc,
Thank you for taking the time to post your review. I am the Customer Relations Supervisor at Reliance and I'm happy to read of your positive experience. Since ours is a service industry, if you have any other feedback or suggestions on how we can improve on our customer service, please contact me directly at kallen@reliancecomfort.com or 1-888-720-3594.
Kim Allen