I set up an appointment to get a quote for a new furnace and air con. I received a confirmation email for the date and time. An hour after the confirmed appointment time I called to see what the hold up was. They said sorry we do not have anyone in that area to do a quote. I asked to speak to a manager as I took time off work drove 3 hours to the house to meet for the quote. The person claiming to be a manager said they do not have an office in that area to sell me a furnace but would rent me one. He had no answer as to why they could not have informed me of the lack of intention to keep the confirmed appointment. Very shady that they could not sell me a furnace but could rent me one. Never again. Days pay and 6 hours of drive time wasted.
- Approximate cost of services:
- $500.00
- Company Response
I'm sorry to hear about this experience and would like to learn more. Please contact me with more information at rmassingham@reliancecomfort.com and we will review this. Thank you. ~ RM