Reliance Home Comfort

Back in February, our furnace broke down and we called Reliance to have a technician assess the situation. The technician recommended replacing the unit rather than trying to mend it. The sales associate then said we MUST replace our air conditioning as well. We did the buy-out option and the sales associate said there would be a $500 rebate.

After installation, another sales associate said the rebate for our particular model was only $250 but they would honour the verbal offer of the original sales person. After a lot of back-and-forth, we only received $250 and the original sales person never responded to any of our follow-ups.

In July, the brand new A/C broke down and started leaking (damaging our floors in the basement). When we first called, Reliance said our unit was no longer under warranty! We reached out to the manager who helped us confirm that we were in fact under warranty.

Now, only 3 months later (October), the A/C is faulty again and we were supposed to have a technician show up between 7am and 11am. It’s 3pm, and guess what, no one has showed and after a number of calls to chase again, they are saying a technician will arrive at 5pm.

We have no faith in this company and we want to warn anyone considering Reliance to think twice. We are giving our experience a 1 star only because there is one associate there, Paul, who is nice enough to listen to our issues.