Reliance Home Comfort

Discovered my rented hot water tank leaking Tuesday morning. By Wednesday evening, got a new water tank replacement, but also paid to have furnace and AC replaced.

The first led to the other two because the need to have exhaust pipes replaced, and the government rebate. As soon as I reported the water tank leak, I got a tech to come in before noon, who soon got a reliance rep to come in once I told him I had booked someone to come in for an assessment that coming weekend. A rep showed up over lunch, and in the next two hours it became a major purchase which would get settled by the end of the next day.

Obviously there was incentive by the rep to minimize hassle on my end since I bought the furnace & AC, but I was very impressed in her efficiency in getting installation lined up the next day, minimizing the down time. The installations had its shares of complications, but by early evening Wednesday the installers were gone, and the only things left that needed patching up were two 12"x8" holes in the basement ceiling.

I was particularly impressed with:
- The installers showed up promptly at 8:15am, did a VERY clean job. No scratches on the wall etc. We had to sweep after they were gone, and that was it.
- There was an issue with AC electrical wiring, initially the installers were just going to leave the power unhooked up, but they finally got an electrician in to redo the wiring at no extra charge, and without cutting up my basement ceiling
- The sales rep called several times during the day, making sure things are progressing nicely, and made arrangements when it looked like the hot water tank wouldn't get installed on the same day
- Everyone involved was professional and nice.

Would I do it again? Well, I hope I wouldn't have to buy another furnace and AC again. But I definitely would recommend these guys to friends and family.