Reliance Home Comfort

I was having trouble with my water heater since the day we moved into our new home. No matter how long we kept the water turned to hot, it never heated up past lukewarm. I called Reliance, and after asking a few questions, they told me that an external GTA service company - whom work for Reliance - will call to set up an appointment. I received the call within the next 10 minutes of ending my call with Reliance. The repair man was sent to my home by evening of the same day. He not only showed me what/where the problem was in the water heater, but he also showed me how to temporarily fix the issue - should it happen again. He was also very helpful in leaving me guidelines as to what I should tell Reliance, the next time it happens. My water is now hot to the touch! Thank you so much Reliance