Beware. I have my account setup with automatic billing from my credit card and for the second month in a row Reliance has charged the max payment amount of $2k, due to some glitch in their system. And conveniently, they are unable to reverse charges in their systems...so I have to now wait another 3 weeks for them to mail me another cheque to reimburse me. And they assured me up and down that the issue was fixed last month. Needless to say, I will be cancelling all automatic billing immediately and letting them know what I think about this. If I was not under a 3 year contract, I would be severing all ties with them. Ridiculous.
- Approximate cost of services:
- $0.00
- Company Response
I am terribly sorry to hear about what has obviously been a very frustrating experience. Please contact me at rmassingham@reliancecomfort.com and I will assist in getting this resolved as quickly as possible. Thank you Christine. RM