Reliance Home Comfort

Their company name should be Un-Reliance, as this is what to expect from them.
Extremely disappointed with Un-Reliance - poor technicians, poor installation, poor customer service. Un-Reliance installed my furnace 3 yrs ago and it no longer works.
My recently installed furnace had inadequate airflow causing freezing to occur periodically while AC was in operation. Furnace was undersized for airflow. This was confirmed by their own Technician, he was able to increase the airflow slightly this past summer. Now the blower motor has now failed due to the 3 years of the slow death caused by condensation which is a result of the inadequate furnace size, was sold to me by Un-Reliance. They are unwilling to reach any reasonable solution. Their only solution was to quote me for a full repair of $2712, as they confirmed there is no warranty, essentially the cost of a new furnace. After a couple weeks of back and forth, when I asked to speak with the branch manager directly, the message from customer service is that they did not want to talk to their customers directly and there was "nothing to discuss".

Doesn't end there. Hired a 2nd HVAC tech, for another opinion who advised me that the motor is covered by a 5yr warranty by Rheem. I would just need to cover the labour for install. I was shocked to hear this as I was told by Un-Reliance explicitly that there was no warranty, it was only 1 year. When I asked Un-Reliance why they did not mention to me the manufacturer's warranty, their answer was this was not their responsibility to let me know this. This tells you everything you need to know about how they think about their customers. Doesn't end there either. Un-Reliance said it is my responsibility to procure the parts needed from Rheem and then they charge me for the installation. This is ludicrous as HVAC parts and equipment can only be ordered by licensed HVAC technicians, for safety reasons!

Un-Reliance is not worth the headache, go somewhere else!