Reliance Home Comfort

Jerry from Reliance Home Comfort came over to determine if my house had the proper setting for a tankless water heater. He called me twenty minutes before arriving to give me the heads up and arrived promptly at the appointed time. When he arrived Jerry was polite, courteous and respectful. He put on booties before entering the house and quickly went to work to determine if a tankless water heater was right for us. Jerry looked for where the two PVC pipes would need to be installed for exhaust and ventilation. We stepped outside to look at the gas metre and he determined that the pipe would need to be replaced by a 1 pipe for the new tank. He also explained that all installation was covered by Reliance except for the change of the new pipe and said it wouldnt be costly (approx. $200) He looked to to see if we had the proper electrical outlet to power the tankless water heater. And finally Jerry showed me where the tankless water heater could be mounted. More importantly Jerry informed me about the pros and cons of having a tankless water heater. Im weighing those options and will decide shortly. This is huge contrast to the first time I called Reliance Home Comfort for an inquiry about the tankless water heater five years ago; I made the appointment which Ill assume was on time but the technician was horrible. He spent less than 5-10 minutes looking at the area where the current water heater sits, stepped outside to look at where the venting would go and came back to say it couldnt be done. No explanation really just a simple no. I almost never called Reliance again. Luckily I got Jerry this time. Note. I put $1 in the Approximate Amount because this review wont allow you to submit without one. Reliance Home Comfort does not charge for a technician to determine if you have the proper setup.