Recently, I switch my water heater rental to a new company from Reliance. The new company uninstalled and returned the heater to Reliance. After a couple of months, Reliance charged us an equipment damage fee of $1150+HST onto my account. I called them and they say there is a dent at the bottom of the returned water tank.
They don't have proof and they did not mention at the Reliance terms and service conditions document. I had a conference call with Reliance and the new water rental company. Reliance only mentioned about the account closure fee of $40. This is a big scam.
- Approximate cost of services:
- $1,150.00
- Company Response
Thanks for bringing this issue to my attention Phillip, please email me at rmassingham@reliancecomfort.com with your account details and I will forward this issue to the appropriate department for clarification. Thanks. RM