Reliance Home Comfort

15yr old hot water heater.! Reliant sent serviceman Oct 11 2.30, James came, told me heater can still go for a long time, as I chat with him, he was made aware of my chimney liner "Infraction, against Code" he said, shut down my heater without warning. Flabbergasted, being long weekend, without hot water, I told him to turn it on, pretended to, wanted me to sign infraction, I refused,,, he apparently went out to turn off my gas meter outside!!!! Fortunately, previous week, a reliant subcontract, very excellent service, whom, I had a phone, ... texted and called him..... he checked with supervisor and came at 10Pm to light up my pilot lite and told me no infraction! I spokle to customer resolution , told that duty to prevent customer from danger! Told her that reliance than had a problem because, 3 reliant guys including regional manager came when I had "signed" up with Nationa; Home Services. I'm being bothered once a week on my cell warning about competitors! Oh! was their a flurry they were going to lose a customer. They told me my chimney liner was fine as long as this obsolete heater stays So James serviceman had the nerve to turn off my heater and also my gas meter out!!! Such a company should be taken to task by TSSA Inspector! They think they have monopoly! boasting over 1 m customers they say, whenever I tell them I am goiing to buy my own.! Many are now buying their own water heater so they dont have to deal with such tyrannical service ever again! Was givne 3 months free rental for the trauma! Should be free rental for the rest of the life of this water heater! If not for the great subcontractor guy, I would have been without hot water or heat in mid Oct!!!! Disgusting is too mild!