Very, very poor "customer service"...probably best described as customer run-around!
After purchasing a home with a very old (15 years), very inefficient rental from Reliance, I called to inform them that I was replacing their relic with my own and that we would gladly return it to Burlington...where according to my HAV man they will promptly put it out to pasture given its age.
What a fiasco! From having to listen to their predictions about how much more owning my own system was going to cost me, to a "disconnected" call, to expecting ME to pay THEM for delivering THEIR unit to them.
What a joke! Not only have I cancelled my order to install a Reliance Home Security system, I will now never have anything to do with this company - ever.
May you go the way of Bell Canada when more agile and accommodating new companies swoop in and provide real service to those who keep you employed!
- Approximate cost of services:
- $100.00
- Company Response
I'm sorry to hear about the issues you are having Leslie. Please feel free to email me at rmassingham@reliancecomfort.com and I will investigate the customer service issue and hopefully provide you with a clearer understanding of the return policy. Thanks. RM