The long in the short is: Be smart and do not go with this company.
As you are doing, I researched all different moving companies. I thought o.k. Multicity has an overall 7.1 stars therefore they must at least be somewhat professional. I chose to ignore the slew of "0" ratings and went forward with their services.
As soon as, they rope you in as a customer you then realize you will not receive any proper updates or customer service again. Yet they have all your stuff. Ultimately, this led to my worst experience with a company. My shipment arrived a month late, without my mattress and comforter. No one, was ever able to give me a straight answer about my missing items and finally I decided I would prefer buy myself a new mattress instead of wait and struggle with them for one more moment.
Want to save yourself a headache. Do not use this company. Pay a bit more and get a proper service!