The Monitoring Center

I have used The Monitoring Centre for a number of years. We have moved several times and they have always been very helpful when moving and trying to use existing security equipment in the house. Every time we have moved we have requested the same excellent technician, Adam, who always takes the take to make sure that the security system is set up properly and that vulnerable areas in the house are covered. The Monitoring Centre offers great value in monitoring, and with the savings on house insurance, the cost of the monitoring is often nearly covered by this saving. I wouldn't hesitate in recommending the Monitoring Centre to anyone interested in home security.

We are very pleased with the Monitoring Centre. We had been with other company for many years and paying a lot more than this. TMC's sales reps were nice and the technician that came to our house were amazing too. We are very happy with TMC, and we will definitely recommend this service with others.

My family is very pleased with the Monitoring Centre. We had been with other company for many years and paying a lot more than this. TMC's sales reps were very great and the technician that came to our house were amazing too. We are very happy with TMC, and we will definitely recommend this service with others.

Minus 1 star only because it took a month to get a tech to come out and set my system up.

I had an existing system. We did not know the code and neither did the previous owners. The tech had no problem resetting the system and adding in the cellular monitoring. Very quick and easy. So far no issues. Expensive up front because you pay for a whole year, but the discount on home insurance almost pays for the monitoring.

Anytime I had to call to set up my monitoring and setup, I was on hold for no longer than a few minutes. Probably best to try and call at off peak times as I did.

bsolutely awful! Made me wait 2 weeks for an installation appointment and then cancelled the day of. Booked a second appointment even though I should have taken the first cancellation as a sign of their incredible incompetence and unprofessionalism. They cancelled the second appointment after making me wait 2 hours on the technician and then tried to make me book a third appointment!
I would caution anyone not to use the Monitoring Centre but everyone is probably safe, they aren't competent or professional enough to show up and do the install anyway. What a joke this company is.

BUYER BEWARE! If I could give this company a minus rating, I would. After being a loyal customer for over eight years, when I cancelled because of a move, they charged me for a full year. Not once during those eight years did they notify me in writing that they were billing me annually. Not one email, not one phone call. Their website advertises a monthly charge but they sneak in the yearly contract via a voice confirmation. DECEPTIVE ADVERTISING. To add insult to injury, the customer service representative never returned my phone call or emailed me after she said, "she would look into it."

So glad i switched my monitoring service. Installation was seamless and the customer service has been outstanding. Everything they said they would do they did without hassle. Very Pleased so far.

I bought a new home. I had TMC at my prior home and loved it. Got it again and the service and install experience even better this time around. Just gets better and better.

I have been with TMC for quite a while now. I moved from my house in 2015 to an apartment where I could not take my TMC services. TMC held the balance unused months as credit on my account. I recently restarted monitoring after almost 2 years and they reused my credit. Again the services are exceptional at the price they offer. I am very happy with TMC

I had an existing alarm system and got them hooked up which was easy and friendly. Called them after being reffered from my father, and got it hooked up within a week. Brent the technician showed us everything after Mirella at sales got us started.