Merrken was easy to deal with, and very friendly. They were able to work within my required timeframe. Unfortunately they overlooked a few things, such as not emptying any of the garbage cans (office, bathroom, and kitchen) as well as leaving wet bathmats in the washing machine.
- Approximate cost of services:
- $250.00
- Company Response
Hi Nabil,
Thank you for your feedback and for recognizing our team’s friendliness and flexibility. We always strive to go the extra mile, which is why we washed your bathmat—even though it wasn’t part of the agreed tasks. After the cleaning, we followed up with you, and you mentioned being satisfied with the service.We also offer a 24-hour satisfaction guarantee for raising concerns, yet no issues were mentioned during that time or in our follow-up call. We understand that things can come up later, but we encourage you to reach out directly to resolve any problems rather than updating reviews, which doesn’t give us the opportunity to make it right.
We value all our customers and genuinely want to ensure you're happy with our services. In the future, please don’t hesitate to call us if something’s not up to your expectations—we’re always here to help.