I work for a company called Leostar development group and our main plumber has been JVO for the past 3 years. We do unit renovations as well as house renovation.
Customer service: Ezra [owner of JVO] has always been very accommodating and flexible with his schedule. If there was a deficiency, he always comes back to assess and fix the issue without question. I've been in several emergency situations and he's always there to save the day.
Skill level: he's 10/10, has all his own tools and has worked in the union backed by years of experience and it shows in his clean work
Invoice/payments: In the 3 years we have been working together, we have never has any issues with his pricing and invoices. Anytime he has back-charge, we sit down and work it out best for both parties in a fair manner.
Punctuality: although he has been late a couple times on his arrivals, he always gets the job done. He stays until the task is completed and will put in his own extra hours to ensure that everything is done proper and clean.
Overall: Amazing contractor to work with and very easy going. Great communicator and his work speaks for it self. Highly recommended and trust that he will achieve the task with 10/10 customer satisfaction