Absolutely terrible experience from pick up to drop off - please do not trust this company with your belongings!
Our scheduled pick up was late and the movers were grumpy and couldnt communicate. They took 7 hours to slowly pack up our house and added extra fees for materials we were told were included such as mattress covers and tape. They rejected certain items because of their shape and didnt wrap all of our furniture in the blankets that were supposed to be included.
The move took 38 days! We had no updates along the way and when I called I kept getting new estimates that were further out. During this time my family and our baby were staying at family members houses and racking up hotel fees. The company had no sympathy and just made more excuses. The invoice was late and included additional fees, when this company had promised no hidden fees.
Delivery was also 4 hours late. When they arrived they knocked down the internet cable and told me I had to call the municipality to have it reconnected. That was wrong; I had to call all service providers to find out whos line it was and then beg them to reconnect it. It took hours of me being on the phone and we were without internet our first week in our new home.
That part didnt matter so much because we were busy sifting through the rubble the movers ditched in our basement and living room. Every piece of furniture dented or scratched. Boxes of wine glasses and mugs were broken. I saw the inside of the truck and boxes were literally open and dumped on the floor and they asked me for a new box to scoop my kitchen appliances into. Boxes that Id carefully labelled fragile and this side up and heavy were upside down with heavy boxes on top. Our trailer lights were smashed, leather chair ripped, dresser missing wheels, coffee table dented, tv boxes crushed and water damaged. These movers had one job- to move peoples valuable items by truck- and they took no care with any of it. It was devastating and infuriating to see our belongings treated this way. We were heartbroken. When asked why they were in this condition the lead mover said yeah this is pretty bad eh. Take photos and contact your agent. The people unloading were local guys and they were shocked at the state of our things.
I dont know how this company has 4.7 stars. I did so much research to pick a quality, affordable company and I feel stupid for choosing house of movers. They dont deserve to be in business and I hope they dont get away with treating other peoples things like this. Please choose a different company.
- Approximate cost of services:
- $8,200.00