My mistake... not reading these reviews. Our fridge broke on a Sunday. For $380 the guy told us that the compressor was blown. Ok, so far. He told us that it would take a couple of days to get a compressor and would cost $1500 in parts and labour. Apparently it arrived the next day. Great. We were told that the compressor specialist only worked on Saturdays and Sundays. Guess what? He never showed up. By the Monday (8 days after the fridge died) I was told that it would not be till Saturday. I lost confidence. I told them I had to cancel the job. I told them that I couldn't wait any longer. They then told me that I would have to pay a restocking fee on the compressor. They wanted 15% on the $1500. When I asked how much the compressor cost they said, $1500. They wanted me to believe there was no labour cost or mark up? I asked for a picture of the compressor and the invoice for the compressor. They wouldn't.... like these are trade secrets. What are they hiding? Not surprisingly, when I politely asked to the owner's name, they said it was policy to not give out names. Everything about them made me think "they are not to be trusted, this is a ...."
Then I read the reviews. I mentioned the reviews to them. They brushed off my comment.
The disputed amount is $264.00. We gave them a $881 deposit. when I asked for the undisputed amount of $617, they said they wouldn't release that money until I signed a waiver agreeing to not dispute the restocking fee. Clearly this happens all the time to them.
I'm calling my lawyer. My advise, NEVER call these people.
- Approximate cost of services:
- $1,100.00