We had the A-team in to fix our washing machine and while we initially had a very positive experience with their technician, we soon learned (one month and seven days later) that information we were given by that technician was not honoured by the company. We originally wanted to purchase a new washing machine, but were convinced by this technician to allow their repair (and were so in no small part by the promises we have since learned were false). Customer service Maria was extremely unhelpful, refused to allow us to speak to the technician, stating that he was out of the country. I was told that it would be a new problem (even though it was not). The company offered us a minor discount on having a technician come out for a new problem, however anything related to what they find would be a new cost to us. They refused to refund us. They refused acknowledge the problem on their end. I asked to speak to someone above the agent to make a complaint, and was told that the same service agent I was speaking with was the manager. She took my complaint and said there would be no follow up because she was the customer service manager. I asked for her supervisor or to speak with someone above, even the owner of the company and was told unequivocally they would not provide me with that contact. I gave my complaint, and when I was speaking with Maria finishing up, I could clearly hear someone in the background mocking our conversation. I have never in my life experienced such level of unprofessionalism. Completely disappointed with this company and the way this problem has been mishandled. A simple solution could have been found by sending someone to assist on our original request, instead we are very unhappy customers.
- Approximate cost of services:
- $650.00