This company has very deceptive business practices! After the technician came to my house the first time, he spent 2 minutes pushing some buttons on my washing machine, said he knew what the problem was and that it would cost $290 to fix. I consented for him to do the work. Then, about 5 or 10 minutes later, he told me that the control board needed to be replaced and it would cost $486 +tax. At this point I told him that I would just buy a new washer, and he said my fee for his work (all 10 minutes of it) was $327. He hadn't even fixed anything, but I had signed the contract. This is how they get you! After having already spent over $300, I decided it would make more sense to spend the additional $486 and get the washer fixed than to buy a new one, so I told him to order the part. He came back a few days later, installed the part, showed me that the washing machine was working, and I paid him for the job. The next day, I went to use the washer and none of the control buttons worked. He had somehow managed to fix the start/stop button but not the other controls. When he demonstrated the washer working the day before, he had it running a cycle, so it appeared to be working, and I didn't think to try all of the buttons. Why would I? So, he came back out, looked at it for a few minutes, and told me I needed a new display board which would cost an additional $400. I called customer service today to ask for a refund or for someone to actually fix my washing machine and she hung up on me. I was later told by a reputable repair company that the display board is just for show and has no impact on how the machine works.
Advice to the public: check various online sites for honest reviews and warn your friends and the people you love (and even the ones you don't) to avoid this company at all costs.
- Approximate cost of services:
- $900.00