A Team Appliance Repair

Technician came to service a refrigerator that wasn't cooling properly. Told me that it needed a new part and that he would be back in a couple of days. It took him over a week before he came back and within a couple of days the fridge wasn't working again. I called again to get a service on the fridge and again it took over a week for someone to come. I was told that the part is probably malfunctioning but to wait after resetting the system. The next day I called again about the fridge not working and was greeted with much hostility from the service team. In the end the fridge still doesn't work and I'm out over $700!