A Team Appliance Repair

Let me tell you a story about these guys. We called them because one of our fridges was not working properly.
They charge $400 just to come see what happened. So then they sent their expert, who apparently only comes every Thursday. So we waited every Thursday for this issue to get solved. 3 weeks to be exact.

They came in and charged us $1000. We thought the issue was fixed. But it wasnt fixed. So we called them back asking them to come back and look at it as the issue they said they fixed wasn't fixed. The warranty was useless.

Here comes the tech that says we need to spend $900 on a part for the fridge because something was wrong. We agreed because we thought these guys are professional. The guy came in with the part one week later. He installed a part in a five minutes and walked out. He didnt even check if anything was working. He told us give it 24hours to work. And to our surprise, the fridge still was not working. So we called them back and we asked them to come back again to see what happened.

The technician came in and told us that he is unable to fix this and for us to call the company and ask them for a refund because they will provide it because he doesnt know what the problem was and he is unable to fix it and he made a mistake.

Now we get to the good part. We called the company. They said call back on Monday to get a refund. Now we called them back on Monday and they said that we dont get no refund.

The lady who answered the phone was like no refunds its a step by step process the tech said has replace compressor now and that is what the tech had advised them. But the tech told us, he is unable to fix and call the company for a refund. The lady didnt want help so we asked to speak to the manager. The manager got on the phone and the manager said that nothing can be done.

So in the end, depending on this company that we thought could do a good job, we are out $2000. Customer service couldnt help us. The manager couldnt help us, and the technician who was scared to tell his company that he was unable to fix it, went back and told them another story. Im not even sure who we can go to about this, but dont depend on this company if you want to be out of money.

How we do keep trusting them to solve an issue based on step by step process if they couldn't solve it the first two times. And we only called the company because the technician told us call them and ask for the refund. So nothing was fixed and theyre asking us for more money to come back to see this fridge after spending $2000 already where we couldve just bought a whole brand new fridge for our restaurant. In these hard times people are facing, there come these scums who are here to pry money out of peoples hands