BEWARE. THEY ARE DECEITFUL. Company goes by different names!
I called them because my oven wasn't heating. I was told there would be an $80 diagnostic assessment fee. After the diagnostic was done, the technician Kas (Kasra) charged over $300 for the assessment, not $80 as they had said before. The problem was diagnosed as a "main board" issue, and they required a $727 deposit payment upfront to fix the problem. On the day of the scheduled repair, the technician shattered the glass door and did not fix the original problem. It took 2 weeks for the company to respond to me. They said I would need to pay an additional $600 up front for them to fix the door THEY BROKE. 2 weeks later, another customer reps calls me that the technician would fix both the door and the original problem, but I would need to pay the remaining balance of the deposit before sending a technician to do the repairs. I have paid them over $1000 in deposits, and the company continues to insist I pay more money up front before any work is done.
Their MO is that they say their diagnostic service fee is $80, but then charge over $300 after the diagnostic is done to account for "labour". Then they take grossly inflated upfront deposits with no estimated time for completion. They send a "technician" to "fix" the problem, he does not actually fix the problem, and either 'finds' or creates other problems, which they ask for more deposits on. Please NEVER do business with these people.
The customer rep Ilona (FYI no one from this company will provide their last name) is particularly rude, unprofessional, and uses aggressive tactics to secure payments.
- Approximate cost of services:
- $1,000.00