DO NOT engage or work with this company. Terrible, terrible, terrible customer service and business ethics. Do not make the mistake I made and ignore the bad reviews, thinking "how bad can this company be?" This is a BAD company.
We engaged this company to repair our stove on October 15, 2022. A technician came to our home and we were told on the phone it would be an $80 visit and if we choose to use them, the $80 will be waived...I was fine with that arrangement.
The technician arrived, typed the error code into google on his phone and showed me the error. He then searched for the part while he was at my home and said "we'll need to order this as it does not appear to be in stock. It should take 4-6 weeks to source and install."
At week four, I called them to see what is the status and they said they were having trouble sourcing the two parts: new motherboard and new harness/connecting wires. And that they would keep me apprised of any changes. That week, I sourced the cables on Amazon and started looking for the motherboards. At week eight, I called them again asking for a status update...and they could not locate a replacement MB. By December 15, 12 weeks to the date, our stove officially died and my wife and I decided to buy a new one. We called the company to cancel our contract and refund us the $577 they collected from us minus the $80 house call. Well, if you want to meet or talk to surely & rude customer service people who will harangue and berate you, then look no further than A Team Appliance.
I was told that they would only be refunding me 50% as i need to pay for labour costs; that's right, LABOUR COSTS! Good luck asking them to explain what labour was involved. They will refer to the call they had with you and some how try to convince you that they told you of this egregious amount - I even showed this letter to a lawyer and it does not say they can keep 50% of the dollar amount. I have argued with them multiple times and the CS reps are trained to be rude, loud and aggressive.
There are better companies out there...call around, take your time to find a better business and read and trust the reviews.
- Approximate cost of services:
- $57,700.00