We indeed wish we had read the reviews before we booked this company.
We called them because they promised prompt service. The dishwasher would not always drain, and the fridge was leaking small quantities of water. So far, the installation of a new drain pump in the dishwasher appears to have done the trick, but we cannot yet be sure. We paid at least $470 (no proper, detailed invoices) for diagnosing (supposedly) the fault in the fridge, ordering a new water valve,nand ten minutes labour plus transport. We called them back. The fridge still leaked. After eight minutes work we were told that the water valve had been tightened. The mechanic said, before leaving, that we might consider replacing the copper water line that leads into the rear of the fridge during the coming months. When he left, we found the fridge still leaked. When we complained, we were informed that a further visit would only take place if we paid for a plumber to replace the water line. We called another firm that also does plumbing. The water line is just fine. We probably never needed the new water valve. There is a crack in the tubing from the ice maker to the water valve at the very point it enters the valve. This is responsible for the leak. The part has been odered. We wIll pay the other company an extra $364. We informed A-team, noting that the water line had been inspected. They have refused a refund. We can proceed to small claims court (which is clogged up - and there already are apparently claims against this company), complain to the Ministry of Consumer Affairs (which already has a file, or engage in an expensive legal action . See below for the crack A Team did not diagnose
- Approximate cost of services:
- $1,074.00