Appliance Repair Crew Inc.

My fridge wasnt cooling, the issue was fixed by defrosting my freezer. 10 days later the same buildup is happening and the technician is saying its now parts. I paid over 300$ for them to defrost my freezer essentially and theyre saying I need a thermostat when my fridge is cooling, my freezer is still building up ice . I believe its something around the fridge that needs to be sealed. Awful customer service would not recommend

Absolutely horrifying experience. Electricians are not qualified nor licensed. There seems to be a major issue going on with this firm

Karan was the technician that serviced my freezer. He was very competent and efficient. Checked my freezer and ordered the correct part required for the repair. My freezer is up and running. I was very pleased with the service provided. Although a little on the expensive side for the part and labour, I was still happy as a new freezer would have cost me three times as much. Thank you Karan.

Tech came out and said I needed my motor replaced, I agreed to have the motor replaced and left him with an adult. Came home and was advised the issue was resolved and paid for, only for 9 days later the dryer to do the same thing! When I contacted ARC I was told the tech only performed a service rotation for $310.75 and that a new motor would be $410.75 plus taxes! Which I would NEVER agree to. This was not explained and had it been, no sensible person would agree to pay over $900 with taxes to fix a dryer when you can buy a brand new one for $500 plus taxes.

Customer service is poor at best and technician Jashan that came out was completely dishonest and completed something contrary to what was agreed upon and discussed.

$79 to come to check oven. Tech won't start exam until paid $360. Tech has debit machine ready to go. Tech looks at oven briefly and decries that it needs control panel replaced.
Later told part costs $650. They couldn't give proper name of part or part number. I found part name doesn't exist for oven. Later fixed by REAL appliance company with $50 part. They refuse to refund Tech's highly unreasonable fee to make up fake repair.

Technician just came in to repair my stove and said I need to change the burner valve when the problem was with the knob and ignite. Gave me a quote of $600 to change the valve. Not required and very inefficient. Please avoid using them.

I would not recommend Appliance Repair Crew Inc. First, they are not who they claim to be; they have changed their name due to numerous bad reviews, though I am unable to mention their previous name because of review rules.

They charge $99.00 for a "diagnosis," which in my case was simply being told that the circulation pump was the problem without even examining the dishwasher. Had they actually inspected the dishwasher, they would have found the issue in a few minutes.

They quoted me $360.00 to identify the exact problem and "try" to fix the circulation pump if possible. This process, they said, would take around 1-1.5 hours, but it only took 5 minutes. After just 5 minutes and $360.00, they informed me that the circulation pump needed to be replaced and quoted an additional $430.00 for a part that costs $250.00.

I felt deceived as they made the problem seem much bigger than it was. They refused to refund any money, citing their policy. They only accept e-transfer and debit, making it difficult to dispute the charges with credit card companies.

Stay away from this company; they cannot be trusted.

Incompetent technician, presumptuous, terrible service - do not use this firm. Waste of your money and time. Incapable of even putting the unit back together - leaked after the service even though never leaked before the service. Not returning calls within 30 days warranty service. I had to buy a new dishwasher.

Suggest Do not hire - they say $80 for inspection then bill you $333. - took 4 screws off the console and decide it was transmission at $732 meanwhile had another repair company fix problem which was not the transmission only a repair under the drum which their employee failed to even check though he was told that was the problem

I dont usually repair appliances but for some reason did this time . It was a mistake . Spent over $1000 on washing machine repair only to have it break down about one month after their service . Appliances are disposable now . Dont waste time and money on repair . BUY NEW !