Guardian Plumbing & Heating Ltd.

October 29, 2024 is an anniversary here, we had a heat pump installed last year. this is not the anniversary of that install but it is the 4 month anniversary of our calling Guardian Plumbing and Heating to let them know that the heat pump stopped working and the furnace fan ran constantly? It took a full week for someone to get back to me, I was told that someone would stop by to have a look at the heat pump. No one showed up I called several times in September, only to be told some one will call me. Finally in late September I manager to track down Greg and he assured me he would get someone out next week, and asked what day would work. I assured him that I would be available any day from September 30 to October 4th. That week I heard nothing from Guardian Plumbing and Heating. On October 21, I called again and asked to speak to one of the owners. I was told that one of them would be in touch with in 3 business days. And here we are the 4 month anniversary of my initial call and I have yet to hear back from Greg the sales person who sold me the unite or from Blaine or Joey who I asked to speak with over a week ago.

My renovation took a nasty turn when I had to install two LVL beams in order to remove a small wall between my kitchen and living room. To accomplish this, the ceiling had to be opened up which caused a large amount of insulation to fall to the floor. The weather had changed and it was freezing at night. No one in town could help me so I called Guardian in Lloyd. I spoke to John, who understood the urgency of my situation and told me that if he couldn't fit me in, he would find someone who could. And he did. Within three days my place was fully insulated and I could heat the house again. Thank you.