What is there to say about Superior Plumbing. Genuinely, nothing good, they are extremely over priced and disingenuous with their pricing and quotes.
The pump for our well stopped working and so we called Superior Plumbing as they had decent reviews and when I asked them if they knew how to fix/replace well pumps, they said yes. This was the first piece of misleading information. They subcontract out their well repairs and they don't mention it, even if you ask. Dave (some type of manager according to himself) showed up, took a look around and proceeded to tell us that his estimation of the situation will lead to a quote of over $20,000. According to him, there would need to be digging with a bobcat over 8 feet down, a crane to lift the pump out and a new pressure tank, the job was to take about 8 hours. This seemed reasonable so we paid the initial deposit (50% of the initial quote).
The next day, the company that was subcontracted showed up, took one look at the well, realized they didn't need to dig or even use a crane and completed the job inside 2.5 hours. Well below the 8 hours quoted. So with no heavy machinery, 1/4 of the quoted work hours actually worked and no pressure tank replacement, one would think the quote would have to be adjusted. Seems reasonable right? Wrong. The quote was exactly the same price.
When I asked them to explain to me why this was the case, Dave proceeded to tell me "this is what you agreed to and never in all my years of working for Superior Plumbing have I seen them adjust the quote". This made no sense. How can you charge for hours not worked? Or equipment that wasn't used? We eventually (by some mirical according to Dave) got the quote adjusted by a mere $500 thanks to Dave's "kindness". After asking for an itemized invoice (which according to Dave and the finance department is unheard of and a strange request they have never recieved) the quote magically fell by another $2000. After asking to speak with one of the higher ups in the company, not a single question was answered and much mocking and snickering took place. Then we were threatened with being sent to a collections agency if we didn't pay. It didn't seem to matter to them that we wanted to know what we were paying for.
Lo and behold, I got a phone call yesterday that the bill was reduced an additional $3000, when asked to explain why and how such a dramatic drop occurred, again, no answer was given. I was not bothered by the reduction in price, but the hesitancy in which they "explain" anything in any way seemed very disingenuous. Based on my experience, if they assume you have money to spend (larger than average house or a large piece of property) they will actively inflate the price in the hopes you won't notice or care and pay them what they ask.
Since this eye opening experience, I have gotten over 10 different quotes and none of them were over $8000 for the same work that was completed.
All in all, horrible service and genuinely terrible customer service with a derisive contempt for their customers. Superior Plumbing will gouge you in any way they can. I can't possibly denounce this business and its practices enough. NEVER bother with them, your wallet and peace of mind will appreciate a second opinion.
I will now go out of my way to make sure as few people will be taken in by their shady business practices as possible. I will also be contacting the better business bureau of Canada to report this crooked behaviour.
Shockingly awful, take your business elsewhere
