Dear valued customer,
Thank you for your review! It is a pleasure to see our clients happy and satisfied with our services and competitive pricing. We hope you are enjoying your new A/C and hope to see you as a returning client for future projects.
Warm regards,
Air Legend Inc.
Dear customer,
Thank you for your kind words and for your detailed review. We are very pleased to see you happy with our services. It was a pleasure doing business with you and we would be more than happy to help you out with your furnace replacement in the near future!
Thank you again and enjoy your new AC!
Dear Luca,
We greatly appreciate your positive feedback! It was a pleasure doing business with you and we hope to work with you again for future projects.
Regards,
Air Legend Inc.
Dear Liz,
Thank you for your kind words and for taking the time to give us your feedback. It was a pleasure to provide you with our best services and we look forward to working with you again in the near future.
Enjoy your new AC this summer!
Regards,
Air Legend Inc.
Poor Workmanship & Unprofessional Service Bad Instal
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Hi Sharjeel,
We understand your frustration regarding this issue as today is a hot day.
However, to explain in detail, you called one of our technicians today to report a repair needed for your AC. As a side note, AC units, like any other appliances, are machines and therefore can break down at any point due to malfunctioning parts. If this was an issue with our installation, this malfunction would have been evident within the first day of you turning on your AC. Your AC was installed correctly and on correct procedure and that is why it worked perfectly for 3 years.
Our technician kindly explained to you that since your labour warranty had ended over 2 years ago, we would now have to charge you for a visit to diagnose the issue. Our visit fee is very reasonable and was offered to you, which you accepted. You requested that a technician be sent out to you immediately, which is quite unreasonable as it is very short notice and we have to prioritize our customers with valid labour warranty, just like we would have prioritized you if your labour warranty was still active and valid. When our technician called you back to let you know we will be sending a service technician out to you as soon as possible, despite the high volume of customers today as it is a very hot day, you informed him that you will be writing a negative review.
Regardless of this, we had reached out to you on this same day to try and resolve this issue as we do not like to see our customer's dissatisfied with us under any circumstance. For this reason, we immediately took action to find a technician for you last minute in the midst of a very busy day where other customers had scheduled appointments, so we can ensure you receive the help and service you required. Our technician was at your. home within 2-3 hours of you calling in and resolved this issue within 1 hour of arriving at your home.
We value our customers and provide excellent customer service regardless of wether it is a new installation or for a repair. We can not however unreasonably prioritize a repair job that does not have valid labour warranty that ended over 2 years ago. We hope you understand and hope that this cleared things up for you further.
Regards,
Air Legend Inc.
Dear Customer,
Thank you for taking the time to write us a review about your experience. It has been a pleasure to provide you with our services not once but twice already. We hope to keep you as a loyal customer for future projects.
Regards and Happy New Year!
Air Legend Inc.
Dear Customer,
Thank you for taking the time to leave us a review regarding your new AC installation. It is our pleasure to have provided you with our best services and we hope to see you as a returning customer in the future.
Regards,
Air Legend Inc.
Dear Customer,
Thank you for your positive feedback! We really appreciate you taking the time to leave us a review and hope to see you again for other services.
Regards,
Air Legend Inc.
To our respected client
Thank you so much for your amazing review
We are grateful for customers such as yourself that take the time to acknowledge the quality of our services
We would like to thank you so much for your business and wish you a very safe and pleasant season ahead
Regards
Air Legend Inc.
Dear Mr. Steven
Thank you so much for taking the time to write us a review
We are delighted that you are satisfied with our services
We are always here in case you require support with anything
Regards
Air Legend Inc.
