appliance repair team

Very pleasant customer service and repair man. However, they are incompetent repair people, have a standard labor cost of $290 even for 20 minutes work, every part costs $450 (even before assessing the problem after their first attempt fails), claims there is a warranty but do not oblige by it, take only cash/debit and do not understand the conception of customer satisfaction. Basically, paying $1000 for a $20 t-shirt.

I deeply regret I did not check Homestars before hiring them for a fridge repair. My old fridge broke down, the so called technician came and said he could fix the issues for 300 dollars. No mention of parts or anything. Before I agree to the repair, I specifically asked for the warranty and was told 30 days.

He then gave me the second call shortly after the "repair" and asked if I want to replace the compressor or condenser. They are working at 50% capacity for $1300, that it was worth replacing because it would give it another 10 years. I declined, that old fridge made many years ago are way better than buying a new one which are flimsy. I declined.

The so called repair didn't even last 12 hours. Given the warranty information, I called them back and was told the warranty was only for the parts. When I asked the Technical about the warranty, the word parts did not even show up in his so called repair scheme.

I should have followed with my guts, both the office and the technician kept asking if I was gonna pay during the entire time before the truth revealed itself.

I should have checked Homestar's before hand

DONOT work with these ppl ! they are NOT trustworthy! I called them for my wine fridge their tech goes and changes y whole unit in my wine cellar which was in a perfect working condition and charge me $1800!
They are not willing to take responsibility!

The freezer part of my fridge broke and I could tell the fridge was also getting warmer. Not wanting to lose the food, I mistakenly called this terrible company. They quoted me $80 to come and give a diagnosis and said that would be deducted from the cost of repair if required. My husband and I are Seniors and we were anxious to get the work done. The guy showed up and said that the 'mother board' wasn't communicating and he would have to look at that. Stupidly I signed the waiver and about ten minutes later he said that he 'fixed' it and it was a 'compressor' problem. He said I would need a new compressor soon and that would be $1400. I had to pay $333.35 for his so called service but I refused any more work. Of course the fridge still doesn't work!!! STAY AWAY from this company - it is not reputable and I wish I had done more research. Thank you to Homestars for having this message board and for continuing to allow the public to be informed. If only I had checked first!!!!

This company ripped me off for $1000 !!!!! No repairs done ! DO NOT USE THIS Company!!!
CONSUMER BEWARE!!!!!!
Will just take your money and not fix or refund! B

I deeply regret not reading the reviews before calling Appliance Repair Team. My experience mirrors so many others who have unfortunately fallen victim to this money-grabbing "service."

It was evident from the start that they were more interested in draining my wallet than actually fixing my appliance (I made a mistake trusting these guys rather than my gut). I paid $800 for a motor repair that did nothing to resolve the issue with my Bosch dishwasher. Then, they twisted my arm into spending another $750 to repair the main board, and when that didn't work, they quoted me an additional $800 for a circulation pump (I said no to this). After all this, the machine still shows an E-25 error and shuts off, leaving me exactly where I startedexcept with a much lighter wallet. I could have flushed over $1,500 down the drain.

During one of his visits, the technician bent the access panel. I asked him to unbend it and place it back underneath the kitchen panel as it was. He claimed he did, but instead, he just took it with him. He also shoved the machine back into the space so carelessly that he torn/bent the insulation and pinched the wires. Unprofessional doesn't even begin to describe it.

This is not a repair service; its a blatant cash grab. Their "solution" to every problem is to recommend yet another costly repair, with outrageous markups on parts, all while providing no guarantee that it will actually fix anything. If youre looking for a competent and honest repair company, do yourself a favour and look elsewhere. I wish I had.

They already have an 750 complaints at BBB. Surprised they arent shut off yet. Placing a complaint there as well.

I experienced the same pattern of behaviour as the other reviews. The worst part is the Better Business Bureau has been contacted years ago about them and they could have stopped all this a long time ago and didnt. Just more victims. These cons have been swindling from people for a long time. Def needs further investigation

My Samsung washer stopped turning on. I called this company because we called this company for microwave repair. Which was great. Apparently not that company. The technician from this company came the same day and said the problem is with the draining system. $290 repair. Did something then turn it on and said that its display panel problem and needs to be replaced. Cost $450. We agreed.
Than after a week the board allegedly arrived and said that the panel blew out right on the turning on. He said he does not recommend future repairs and said to call the company for refund. I did and the woman
there offered 30% discount on the cost of the part, that their policy does
not provide for refund and then after 15 min conversation she hang up
on me.

The Appliance Repair team gave me an initial quote for $80 to do a service call. Upon arrival, the technician informed me that to properly diagnose the problem, he would have to open the machine at a cost of $295. I gullibly agreed and signed his form, not realizing at that that this is not a standard charge for repair companies. This is unique to this company.

After diagnoses, he informed me that a part would need to be ordered for $417. He confirmed that after this my machine would be in working order as it is a Blomberg machine. I reluctantly agreed. On August 6, 2024 I paid $482. I looked up the part and saw that it was under $100. He said that the websites were incorrect and that I would never get the part on time to get this repair completed.

On August 20, 2024 the technician came to put in the part. After which he took the final payment of $322.56. He forcibly had me sign a document that said that it was standard protocol that the machine was in working order.
After he left I turned on the dryer and the dryer still does not heat up and clothes do not dry. I've kept the part that he replaced and the part that he removed from my machine was not damaged. He actually put a wrench through it to damage it. The marks of the wrench are on the part.

On August 21st the technician came back and said that I needed to pay more for another part and more repairs and was forcing me to sign a document. I asked him to leave my house. He would not leave and then I told him that I would call the police. He left.

STAY AWAY FROM THE APPLIANCE REPAIR TEAM!

The man came to my home and told me I would have parts and repaired by the following week. 1 week later I hadnt heard from anyone so I called to find out what was going on and was told there was a delay in parts delivery and most likely the end of the following week . No service and outrageous costs. I am a senior and cant afford these terrible rates Move on- dont call these people as only $274.00 will be mailed to me. $400. For no work done I guess thats what they wanted all along.