Express Cabinets, Doors and Millwork

We got our kitchen cabinets custom made from here. The kitchen turned out great. We brought in our measurements and got a price. We later came to place the order. After 3 weeks we received our kitchen cabinets. After installation it looks fabulous!! We look forward working with this company again.

Got 2 vanities made - turned out fabulous. Doors look great grey doors with white counter top. There prices are much better than other placed I have asked got quotes from.

I Would Highly Recommend these guys.

Great prices and quality!!! Got 3 projects done from this company. all turned out great. We got 2 Kitchens and 1 vanity. I would recommend this company for a great kitchen or any other cabinetry work.

Be careful dealing with these people.

I paid good money and what did I get in return? A two-week delivery promise that became two months, cabinets that have really poor craftsmanship, And missing parts that when I called to ask for, I have to pay extra because "it was past the 15-day mark" from pickup time. Watch out, these people (not even the owner) won't back up their product.

The after sales service is worse. They are good when providing a quote but once you hand in a deposit, good luck with contacting them.

As for the product itself, $1.3k for 4 poorly constructed cabinets was a mistake. Cabinet faces don't have pre-drilled holes. The trays connecting to the cabinet face won't have it either. You need special tools and leveling products just to make sure it's lined up square. If you're not careful, you'll end up with wonky looking cabinets.

As for shelf pins, it won't come with pre-drilled holes either - even if you requested it.

Lastly, the cabinet housing. You can tell is really low quality. I have some areas that got slightly wet and it's already bulging. Probably the edgings are not properly sealed.

Consider other big-box furniture makers or a proper cabinet maker and save yourself the agony and the anguish.

With these guys expect long delays, shoddy workmanship, and a company that won't own up to their shortcomings (e.g. in case of missing parts and missed delivery commitments). Total waste of time and money.

My husband and I ordered custom cabinetry from ECAD. At first we were excited by the design sketch and price point they quoted us. Their quoted shipping rate to our home (~ 2 hours from GTA) was also reasonable. We signed up and looked forward to our delivery.

Thereafter the frustrations began...
-Delays with production
-Delays with shipment- had to be rescheduled (on their end) several times requiring multiple phone calls on our end to find out what was happening.
-On shipment day they came with 2 of the side cabinets in the incorrect size. We noted this right away and so they were able to have them brought back on that same truck however, we were told that if we required delivery for the corrected cabinets we would have to pay a second shipment fee (or collect them ourselves). While we had thought the shipment fee was reasonable initially we did not think that we would have to pay multiple times for a mistake on their end, or dedicate a whole day to picking up the corrected products ourselves.
-When it came time for assembly, we discovered that ALL of the shelving was cut too deep, 2 of the outer cabinet faces were cut to the incorrect size. Further, there were many pieces of hardware missing (many door hinges, at least 6 door handles). Again this stalled our installation process (otherwise to purchase these ourselves would be ~ $15 per item- x ~20 items...) while trying to contact ECAD about this.
Since then we have emailed, called multiple times and they stopped answering our calls until we called from a blocked ID number; then they said they were "busy" and could take a message and return our call. It has been over a week without a response and this is very disappointing.

What should have been an exciting home upgrade has resulted in months of delays, frustration, and poor customer service. Would not recommend unless you have a workshop at home to trim many parts to size and the funds and time to purchase and/or pick up missing or corrected pieces.