I've had a mixed experience with ADT. When the alarm triggers we usually get a very quick call from ADT.
However our house was recently broken into during the day time and unfortunately I did not turn on the ADT alarm. However, the intruder knocked loose our front door sensor. I called ADT to come and fix. They said they would send a technician the next day from 12-4pm. Waited all day then they called at 4:30pm saying they could not come.
So I rebooked with them the next day from 2-6pm the next day. The tech came at 7pm. I thought they would send the tech first thing after missing the call the day before but I was wrong and waited another 5 hours.
The tech who came was excellent, but I was disappointed this is how they would treat a long-time and loyal customer. I'm hoping I'm treated better as I look at a newer alarm system, or I'll switch to another company. ADT like a lot of big American companies seems to put a low priority on customer service, then wonder why they lose customers to competitors with excellent service.
- Approximate cost of services:
- $50.00
- Company Response
Dear Michael, we are sorry to read that our services have not met your expectations. Please let the Customer Relations team look into this further. Can you please forward us the phone number associated with the security system and the best number to reach you to customer.support@adt.ca subject HOMESTARS and we will contact you. Thank you