Fresh & Shiny

Dear Suresh Subramainiam. Thank you for booking Fresh & Shiny cleaning services. You contacted us on December 20 around 4:30 PM asking about a regular cleaning service, I explained that our services really depend on the size of the house, the areas to clean and the type of cleaning you choose. The reservation pages are very clear and many more for you as a realtor who must understand everything about the differences between homes. You, as a realtor who offers these home sales services in this area, must know that not all houses have the same size, the bathrooms are not all the same, with the same size and do not require the same cleaning and therefore the price is different. You focused on requesting a regular service for your home, failing to observe the types of cleaning we offer which were also shared with you for your choice. You chose 3 normal bathrooms, the kitchen/dining room and your living room. You sent a message letting us know that you would not be home. As soon as we arrived at your house and I was able to observe the reality of the condition of your home, I sent you a message to let you know that your reservation had not been created correctly, because what it needed was a deep cleaning instead of a regular one, you delayed It took almost an hour to arrive so we had almost finished doing a deep cleaning in the main bathrooms, which we are proud of since we offer what we are, each human being offers what they have in their heart. I explained to you about your need for deep cleaning, essentially in the bathrooms, which had already had the deep cleaning required except for the light bulbs in the second bathroom, you claimed that you did not understand the reservation and that you wanted to pay for what you had reserved, knowingly that your reservation had been intentionally created incorrectly by not receiving us in your home and not selecting the bathrooms properly in the reservation and putting them all in regular cleaning like normal bathrooms, something that as a realtor knows very well the difference in prices depending on the size of the home and others that no longer necessary to mention. There were no extra charges, we offered a deep cleaning at the price of a regular cleaning for $275.00. We are happy to offer you the deep cleaning service and charge you as a regular cleaning service. Your intentions were calculated and dishonest so Fresh & Shiny cleaning services are for honest, fair and correct clients. I feel sorry for your clients who hire you for their housing needs because professionalism is about honesty, and doing what is fair and right every day and every moment for others. You do not recommend us and would never make a cleaning booking with us. We will not offer you our cleaning services either and we do not recommend your house sales services, nor would we choose you if we were to buy a house in the Durham Area or anywhere. part of the world, for your dishonesty. God bless you and change your heart.

Dear Geoffrey on our first Visit to your home, you book for regular Cleaning Services, When I arrived verbally I mention to your wife that the areas you book online need a Deep Cleaning instead of Regular Cleaning she was agree to change the Regular Cleaning to a Deep Cleaning for 5 washrooms, when we finished I mention all the services we provide and mentioned you will need a Deep cleaning in your 4 bedrooms and Regular Cleaning in your washrooms for our next visit. You decided to do a regular Cleaning Booking when you knew from our first visit your home need a Deep Cleaning in your bedroom, as your booking was at 3.00 pm and the size of your home are big we started working , you check every Bedroom after was done if you was not agree to make beds and clean your furniture the best thing to do is said please I did not book for this services. at the end I remind to you that I may need to charge you for the services we provide you. It is a great experience for us to offer our services by the booking page and no by the situation we see in a home. God bless your great intentions.

Thank you for choosing Fresh & Shiny for your cleaning needs, we are more than happy to serve you. God Bless your family.

Thank you Happiness for your feedback. WE are happy to serve you with the Deep Cleaning Services That you need.
Kindly Regards, Marlenis Isaac

Dear Customer Thank you for your recomendation.
we appreciated you were satisfied with our cleaning services.

Thank you Yalena for your honest review, We are more than happy to serve you and fulfill your expectations for your moving Out cleaning Services. We are always here to serve you if you ever need our services again.

Thank you for reviewing our cleaning services.
your home is our home and we clean your home as our own. clients are out number one priority.
Thank you for reviewing us in homestars.

Thank you for your feedback your opinion is important to us to keep improving our Cleaning services.
We are proud that you choose Fresh Shiny for your cleaning needs.

Thank you Miko for your review,
I am glad to read that you are happy and satisfied,
Fresh and Shiny first priority is our customer satisfaction warranty, we do not finished until the cleaning is professional done. we keep improving our services .

Thank you Ashely,
I am happy to hear that you are happy and satisfied with our services, I am improving every day, and my clients are important to me, any recommendations to improve my cleaning services are always welcome to provide the best services in Durham Area. Thanks again.