Eco Star Home Services

Eco Star's customer service was excellent from my phone call enquiry, Sam from sales and Jason with his install team. Sam was in touch all the time and Jason's install was fast, courteous, efficient and left no mess.

I have used this company several times over the past 10 years to replace furnaces, air conditioning units, and water tanks in my houses located in different areas. Their technicians are highly professional, and their service exceeds my expectations. They are willing to spend extra time to ensure they choose the best option for me.
Their sales team is outstanding, particularly Jimmy, who patiently addressed many of the concerns I had.
Additionally, their customer service team is excellent. They answered the phone even when I called them at 11pm at night, providing exceptional service. This level of availability and support surpasses any experience I've had with a one-person team. I would highly recommend this company to friends and family.

Joseph at Eco Star Home is a great professional. He provided me with a very competitive price and delivered a great product and amazing service.

My house only had baseboard heaters. I contacted over 12 companies on September - Novermber 2022 to install the air ducts, a furnace and a heat pump. Many companies didn't know well how to work with a heat pump at that time, many tried to push me to sell the ductless heat pump, but with the canadian winter after months of research I decided to go with a hybrid system - gas furnace and electric heat pump - all from Bosch. Joseph was very knowledgeable, he had a great technical staff. I decided to install the furnace in my crawling space, so the furnace had to be in the horizontal position, many companies had difficulty with this setup and not enough expertise to do it properly.

The Eco Star team did install the furnace in the horizontal position and made sure to use the correct installation parts for this setup. The brand new Bosch heat pump had problems. Eco Star helped me all the time, they intermediated the communication with Bosch, got another brand new unit and installed, no additional charges or expenses. I also had some questions about the operation, they always prompted replied to my emails and phone calls.

They provide an amazing support after the sale was completed and the product installed. I am writing this review as a recognition of their high level commitment to their clients and great professionalism.

The year 2023 begin with need of new furnace

Between few companies found on internet came across Eco-Star Home Services
Speaking with sales representative Sam , he was professional sales person with Win-Win idea for my solution. It was obvious choice to go with him as he had all the answers to the questions I had . We went over the recommendation to make sure we have correct model and size as well confirming available inventory.

I am very satisfied so far with furnace especially with the superior installers Hans and Hoa, Perfect Team, well organized, professional, superior workmanship (I know of one when I see one), very detailed and precised, understanding customer and accommodating, I am running out of words for praise the the installers. They informed us all the way about their work as well doing their superior work, not a perfectible of garbage left behind...

The furnace was installed as promised and installed on promised time

RECOMENDED COMPANY

Sam T

The problem with Ecostar is a long wait for them to call back when there is an emergency. but it is worth the wait. I was red tagged by Enbridge after they installed a new meter. The leak problem was really caused by the installation and it came from outside into the house. So if you have any emergency/repair/installation. go to ecostar and ask for HANS. I later found out he replaced furnace/air/conditioner/water and other minor things for my brother. He was happy dealing with Hans too.

Well done eco star for replacing my furnace, fair price and professional technicians. Thanks Sam and James term

I want to give eco star home service co. a big like. since they finished replacing my old furnace, old water heater, and adding attic insulation within a day, what a high efficient company they are. Especially thanks to Mr. Yuan and his father, they are very patient and professional, installed new high efficient furnace and tankless water heater for me. they always discuss detail information with me and do extra works to ensure perfect installation.

Highly recommended, Eco Star replace my 20years old ac unit, Sam helps me out a lot and very patient. Thanks you guys.

Joseph was full of information for us and very professional. He answered all our questions and even helped us with getting a rebate. I recommend him to our friends in Toronto already. It was a pleasure working with him and his staff.

thanks,
Joao Pavao