Amazing service - Above and Beyond my expectation
Joseph at Eco Star Home is a great professional. He provided me with a very competitive price and delivered a great product and amazing service. My house only had baseboard heaters. I contacted over 12 companies on September - Novermber 2022 to install the air ducts, a furnace and a heat pump. Many companies didn't know well how to work with a heat pump at that time, many tried to push me to sell the ductless heat pump, but with the canadian winter after months of research I decided to go with a hybrid system - gas furnace and electric heat pump - all from Bosch. Joseph was very knowledgeable, he had a great technical staff. I decided to install the furnace in my crawling space, so the furnace had to be in the horizontal position, many companies had difficulty with this setup and not enough expertise to do it properly. The Eco Star team did install the furnace in the horizontal position and made sure to use the correct installation parts for this setup. The brand new Bosch heat pump had problems. Eco Star helped me all the time, they intermediated the communication with Bosch, got another brand new unit and installed, no additional charges or expenses. I also had some questions about the operation, they always prompted replied to my emails and phone calls. They provide an amazing support after the sale was completed and the product installed. I am writing this review as a recognition of their high level commitment to their clients and great professionalism.
- Approximate cost of services:
- $32,000.00
- Company Response
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