Ordered a 20 yard bin, but a 14 yard bin was delivered. I call Rob immediately and he offered to only charge be for the 14 yard bin (wow, how nice of him), and also said he would offer a deal if I required a 2nd bin. My contractor started demo on Monday and told me at 8am on Tuesday to have another bin delivered by Wed morning. I called Rob and he said no trucks were available to deliver until Thurs. As demo was continuing I had to order another bin from another company, who had the bin in my driveway within 3 hours of my call. I asked Rob for some level of compensation, as his mistake of delivering a smaller bin, cost me an extra $120, his answer was he couldn't as "margins were too tight". Sure, he was pleasant to speak with, but excuses do not make up for mistakes that cost the customer money. Please, spend the extra money and go with a reputable company that has the resources to meet your needs!
- Approximate cost of services:
- $450.00