Multiple electrical issues in our house
Ali is the best electrician we’ve ever worked with, for the following reasons:
1. He truly cared about solving all of our issues. This was evident in how he always did what it took to get to the bottom of a problem (see 4,5 below)
3. He is reliable; he always showed up on time
4. He was an excellent communicator. While we were discussing our electrical problems he always kept us informed as to his thinking and his availability. And while at the house he always kept us informed as to the nature of each problem and how he would solve them
5. We had a non-working outlet in our kitchen that we had asked 3 different electricians to repair over the years (we’ve lived in this house for 17 yr) and all of them told us it couldn’t be done without ripping up the walls and replacing the drywall. Ali fixed it!! No cutting of walls necessary. We truly couldn’t believe this!
6. He repaired the electrical service to our front doorbell; our previous electrician had tried to do this twice and it kept failing. However, despite the electricity being restored the doorbell (Ring) still wouldn’t work. He called Ring and they agreed to send a replacement (I told Ali I’d be able to install it myself, now that there was electricity). But over the next few days Ali kept texting me asking about the status of the doorbell, again exemplifying his caring about solving our problem. To be specific, he clearly did his job of getting electricity to the doorbell but that wasn’t satisfying enough for him - he knew our problem was needing a working doorbell and he stayed in touch until he was satisfied that it was
7. He was very friendly and sincere as a person
In summary, he is a superb electrician and we have recommended him to friends and will most definitely call him for all of our future electrical issues
- Approximate cost of services:
- $1,500.00
- Company Response
Dear valued customer,
It was my absolute pleasure to fix your electrical issues. I am so glad you are happy with my work. At Photon Electrical Services, our customers' satisfaction is our number one priority.
I appreciate your time to provide a very detailed feed back! I am so thrilled with your kind words!!
We will look forward to having more businesses with you, and I always will be there for you for all of your electrical needs.
Truly you,
Photon Electrical Services(Ali)