Toro Roofing Inc.

Roofing
Toronto ON M3N 1V7
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Roofing
Toro Roofing Inc.
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Reviews for Toro Roofing Inc.

Average customer rating:
9.9 10 (200 reviews)

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Geoff in Maple
Geoff in Maple
0 reviews Toronto, ON
4/10

Simple Flat Roof - 15 months later

Took 15 months to schedule this, as each time they cancelled, I gave them a new window and then they cancelled that. The fact that they had cancelled me 2-3-4-5 times didn't matter when the new date came up - I was just back at the start. When I agreed to be available every day forever to get it done, they finally got to it 3 weeks after the latest scheduled date.
They threw refuse over a public laneway and onto neighbouring houses, but didn't clean either. They volunteered to clean up the neighbours when asked but ultimately didn't. They didn't clean up at my house either.
One of the workers got spray paint for some other job on my house, but because it was done by a different worker than the one who came (on the day after he was scheduled to come) , he said it wasn't them (but volunteered to paint it - I didn't have the paint, and didn't want to see them again so did it myself).
The work that was done is likely fine (too early to know). I just would never recommend them to anyone unless having it done months after they agreed to do it is fine with you.

Approximate cost of services:
$7,700.00
1 of 1 people found this review helpful.
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Company Response

Hi Geoff, we are very surprised to see this review as we had no idea you felt this way at the completion of your project. As you know, the start date for your flat roof replacement was dependent on when you were able to get your Air Conditioner moved so we were on hold until you gave us the green light which took a very long time. We also tried to get you in early and were told the AC still hadn't been moved so you were then put on a hold list until we heard from you. In the meantime, others were scheduled who were able to get it done immediately. So even though you signed the contract earlier, because you put us on hold for your AC to be moved, once it was moved, we weren't able to put you ahead of the list because our schedule was already made. We did schedule you as soon as we could and due to weather you had to be moved a few times. Unfortunately inclement weather can drastically alter our schedules. We need to make sure the weather conditions are appropriate for the flat roof replacement as well as the safety of our crews.

Roof replacements especially in locations with difficult access and homes that are very close together are a challenge in terms of clean up- our crew did clean as much as they could and when you contacted us that there was still clean up to do on your neighbours property, we promptly said we would send the crew back but you let us know it had already been done and we compensated you for that.

We wish you would have let us know sooner that you were unhappy as our customer satisfaction is our number one priority. That's why we are very surprised to see this weeks after the project was completed. We have left you a voicemail and email. Please contact us if you would like to discuss this further. We do apologize for the delays due to the weather conditions but it was out of our control. The delays due to the AC needing to be relocated was out of our control as well. We stand by the work that was done and we hope in the future if you require our services you will reach out.
Thank you,
Toro Roofing Team

Miranda
Miranda
1 review Toronto, ON
10/10

Excellent Service

Jason and his team were efficient, communicative and did great work from the quote process right until completion. We would definitely recommend them as well as use their services again.

Approximate cost of services:
$2,700.00
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Company Response

Thank you so much for taking the time to write about your experience with our team. We are thrilled you are happy and appreciate the recommendation. Please contact us anytime you require our services in the future. Thanks again!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

Private User
Private User
0 reviews Toronto, ON
10/10

New Roof and Eaves troughs

Toro Roofing not only provided a quality job in good time, but they left the site tidy after the job was done. They also took care to move or protect things that could get damaged. But most of all, they were very responsive and answered any and all of my questions in a timely manner. I wish all companies were as easy to deal with.

Approximate cost of services:
$8,000.00
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Company Response

Thank you so much for taking the time to write us a review! We are so thrilled you are happy with your experience and we will definitely pass on the compliments to the rest of the team. We really appreciate it! Please contact us anytime you require our services in the future.
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

stephanie in toronto
stephanie in toronto
2 reviews Toronto, ON
10/10

great work as always!

Thank you Toro for doing an amazing job on my two flat backyard-facing roofs, both of which were in disrepair. Your team is always great and the work is solid!

Approximate cost of services:
$10,000.00
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Company Response

Thank you so much for the kind review! We are so glad you are happy with your experience. Please contact us anytime you require our services in the future!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

Brenda
Brenda
0 reviews Toronto, ON
10/10

Multiple Varying projects for our customers

Canadian Shade has been working with Toro Roofing for a couple of years to assist our clients with various repairs be it siding, soffit or roofing. Customer service is always fantastic with Toro Roofing to our customers and towards our staff. Communication is always clear and importantly the work is done with care. We are always happy with the scope of work provided and our customers are happy which is what we aim for - happy and satisfied customers. Highly recommend Toro Roofing! Kathy, Jason, Ronald and the whole team are fantastic!

Approximate cost of services:
$500.00
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Company Response

Thank you so much for the kind review! We have enjoyed working with your team very much and look forward to many more projects to come. Thanks again for taking the time to write about your experience!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

Private User
Private User
0 reviews Toronto, ON
10/10

Re Roofing work

Very professional company. Concerned about quality of their own work. The roofers came when they said they would, completed the job and did a thorough clean up afterwards.
I would recommend them to anyone and they will be the first company I will call if I need roof work done again.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for the kind review. We really appreciate that you shared your positive experience and recommendation. Please contact us anytime you require our services in the future. Thanks again!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

Private User
Private User
0 reviews Toronto, ON
10/10

Shingle replacement on an awkward peaked roof

Highly recommend Toro Roofing !! We had some shingles that needed to be replaced on an awkward to reach peaked roof with a steep angle. Kathy at Toro was quick to reply and schedule our appointment and always responsive when I reached out to her. Rob our roofer was prompt, very courteous, completed the job quickly and left the area very clean. We are very happy with the repairs he did and the good advice he provided us with. We would have no hesitation in using their services again

Approximate cost of services:
$725.00
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Company Response

Thank you so much for writing about your experience. We appreciate the kind words and are thrilled you are happy. Please contact us anytime you require our services in the future. Thanks again!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

Private User
Private User
3 reviews Toronto, ON
10/10

Flat and Sloped Roof

Ronald (Technician/Site Manager) and Kathy (Office Manager) at Toro are communicative, responsive and diligent people who know what they are doing and who provide excellent service. Scheduling roof work can be tricky with weather and despite delays they kept us up to date on the installation day and did a terrific job -- 2 crews to get the old roofing material off and the new ones on; excellent products for the roof; really good tidy up afterwards. They are honourable people who kept their quoted price stable despite the inflationary cost increases that occurred during the delays. I arranged this work to be done for my elderly mother and because of their prices and service I will be hiring them to do my own flat and sloped roof too.

Approximate cost of services:
$9,800.00
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Company Response

Thank you so much for sharing your experience! We really appreciate your kind words and will definitely pass this on to the team. We look forward to working with you again!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

A. Lau
A. Lau
8 reviews Toronto, ON
10/10

Great expertise and experience

We had insufficient ventilation in the attic after a major renovation of a 1912 house. Different companies gave us different solutions - most suggested major work or full roof replacement. Jason came in and took a lot of care in walking through a less intensive solution to try first, and patiently answered a lot of questions. In the end, we installed new intake vents and replaced some upper vents with some great solar ones. This is working really well so far and we appreciated the common sense advice, prompt quote and installation.

Approximate cost of services:
$1,250.00
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Company Response

Thank you very much for the review. We are so glad we were able to offer a solution that worked for you. Please contact us anytime you require our services in the future.
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

10/10

Small repair

We are doing an attic reno and discovered we needed a few shingles replaced (saw sunlight!). Toro Roofing replied promptly and arranged for a technician to come and do the repair. Professional, friendly and prompt. We would not hesitate to recommend.

Approximate cost of services:
$450.00
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Company Response

Thank you very much for taking the time to write about your experience. We really appreciate it! Please contact us anytime you require our services in the future. Thanks again!
Toro Roofing Inc.
https://www.tororoofing.ca/
416-938-3998

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Toro Roofing Inc.

Toro Roofing Inc. is your one stop shop for all your roofing needs. We provide complete roofs and roof repair including shingles, sheet metal, slate, flat roofs, siding, eavestrough, skylights and chimney, venting, screening, aluminum, carpentry & more. Toro is committed to providing top quality materials and installation. Our service team together have over 30 years experience. Call us today for your appointment. We look forward to working with you.

CATEGORIES
Roofing
SERVICES
Roofing, Shingle, Sheet Metal, Flat Roof, Siding, Repair, Eavestrough, Skylight & Chimney Divisions. Commercial Roofing. Maintenance Programs. Carpentry, Masonry.
WEBSITE
https://www.tororoofing.ca/
PAYMENT METHOD
Cheque, Online Banking, MasterCard, Visa, Financing
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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