Appliance Surgeons Ottawa

April 4, 2024

I just had my 13 year old over-the-range microwave repaired by your technician, Tony, who diagnosed the problem within minutes and had it repaired in a very short period of time. This is the third time I have had Tony repair my appliances, and I could not be more pleased with his excellent service. He is very professional and polite. I am hearing impaired and he was very caring and took the time to make sure that I understood what he was saying - and I thank him for that. My family members as well use your services and make sure that Tony is the technician they request. They too have been very pleased with his service. As well, I found the price to be very reasonable. I highly recommend your company - great service!

Excellent service, I definitely recommend appliance surgeon services, they did a great job, they repaired my dishwasher, and it works even better than before! Their service was great and their charge was very reasonable! I definitely recommend their services!

Six years ago (2015) we used this company and Tony did great work with our old Jenn-Air stove. The last two weeks (July 2021) I have tried to make an appointment with these people to no avail. Twice I filled out their online request for service. Each time I got response to send my home address and an indication that a booking is possible. However, none came despite my following up with phone calls (leave message only, thank-you) and four emails. Avoid - seems theses folks are not really in business any more.

I first used Appliance Surgeons when my 18-month old KitchenAid microwave had a broken door switch that prevented the oven from starting. The administrator, Lisa, confirmed that a repair was possible and sourced the right parts. The technician, Tony, arrived on time and had the oven fixed in about 30 minutes. He took care to ensure that my kitchen surfaces were protected, and cleaned up well afterwards. The work is covered by a 2-year warranty, which is longer than the original manufacturer's.
I called Appliance Surgeons again when the icemaker in my KitchenAid fridge broke down. Lisa booked an appointment for the following day, and Tony had the problem taken care of in less than 45 minutes. Once again, he was super careful not to damage any kitchen surfaces, and even vacuumed and wiped the floor while the fridge was pulled out of its bay. Now that I've had two flawless experiences with Appliance Surgeons, they'll be my first call from now on.

This marks the second time that Tony at Appliance Surgeons has saved us from having to replace a major appliance by expertly diagnosing the problem and fixing it on the spot. He is pleasant, professional and tidy, and we were very pleased with the quality of the services that we received. We would not hesitate to recommend him.

Contacted Appliance Surgeon via email and phone regarding a faulty cool down fan in the range. Lisa was super helpful and friendly and any follow up questions/concerns were answered promptly. The part was ordered and ready to be installed within two days. Tony called prior to agreed time as he was available earlier than the scheduled time slot.
All round great service and would not hesitate to recommend or use their service again.

Appliance surgeons are fast friendly, knowledgeable and most importantly honest! We have used this company multiple times for various appliance repairs as they are honest, and provide a quality service at a fair price. We would highly recommend this company to anyone who is in need of appliance repairs.

Jamie and Michelle

We have used Appliance Surgeons several times, and highly recommend this company. Both Lisa (administrator) and Tony (technician) are always polite and professional, and are very quick to respond when service is required. Tony really knows his appliances, and is always honest and straight-forward in his diagnosis of the problem. From our perspective as landlords, Tony has been great in his dealings with our tenants, while still always having our best interests as landlords in mind. We also very much appreciate that he does not go ahead and install any parts or do any work that might not be required in the end (for example, in the case of an appliance being past its prime and requiring too expensive a repair to justify keeping it), again a testament to his honesty and professionalism. Just recently, Tony gave us very helpful advice on the purchase of a new washing machine for a rental property. We would definitely have been purchasing the wrong machine if not for his very helpful information! We will continue to call on Appliance Surgeons when the need arises in the future, knowing that we’ll be receiving the best service possible!

The service from Appliance Surgeons was friendly and the waste water pump in my dishwasher was replaced with minimal disruption to my routine. The dishwasher is working fine now.

My only complaint is I had to wait about a week to get the repair done.

GE Whirlpool dishwasher was leaking around front door and making loud noises during its cycles. Technician came when they said they would and diagnosed the problems right away and ordered replacement parts that day. Came back and installed parts needed and now we have a perfectly functioning dishwasher once again. Provided invaluable advice on how to maintain the dishwasher and offered guidance in any new purchases we might want to make. Would highly recommend this company and its services to others.