good start.
good communication
but finish of work is not very nice.
per each work
floor is ok like so so except some gap between baseboard and floor.
painting was poor results like paint dirt many where like door knob, mirror and painting was not evenly done. many spot were peeled off already when job finished. door trim is sticky by paint and now peeled off.
silicone re-caulk was mainly worst.
all silicone on bath tub and sink were melted down or peeled off from day 1 after work finished.
it was more than 48 hours dried.
so he came back to rework.
I wondered why he didn't wait to surface dry after wipe off of old silicone.
again, reworked silicone were melted down and peeled off again.
when silicone was done, it was so thin and look like not even done properly. he said ok and it is good. but it was not good.
asked him about it and wanted fix properly but he's not answering anymore.
since he kept complained that he doesn't want to do work other than floor because he is floor guy, he supposed hire good guys and take care if he took whole job. but I think he hired cheap workers for other job.
I have more than 7 properties and did many jobs with different guys.
this was worst result.
I am not the person who spend time to leave review.
But his reaction at the end makes me to do.
BTW, he is very kind and friendly though.
* pictures were taken after work all done and rework done.
- Approximate cost of services:
- $12,000.00
- Company Response
Thank you for your detailed feedback. I'm truly sorry to hear that the final results did not meet your expectations. We take all feedback seriously and regret that despite our efforts, certain aspects of the project fell short for you.
Throughout the project, we worked diligently to address your requests, adjusting the scope and budget where necessary, especially with the extra tasks you asked for. We did encounter some challenges, particularly with the furniture and fixtures. It's important to note that while we focused on painting services as agreed, we did not initially include drywall repairs.
Regarding the caulking, I want to clarify that it was applied properly, but the age and condition of the tub and tiles may have affected its adhesion. I’m sorry to hear that the rework didn’t resolve the issue to your satisfaction.
Please review the numerous 10-star ratings from our clients over the past eight years. Your feedback stands out as the only negative review, which was surprising given our ongoing commitment to your satisfaction.
Thank you again for your feedback and for acknowledging our good communication and efforts throughout the project.
Best regards,
Varant