Global Improvement Solutions Inc.

The purpose of this review is to provide potential customers with both the positives and negatives that I have experienced with Global Solutions Inc. and to critique their professionalism. Overall I am happy with the end product and results, but less so with the installation experience and subsequent follow up. I will add updates if any issues arise in the future.

Pros:
George was very quick to reply and showed up promptly for the deposit/singing the contract, answered all the necessary questions. He was great at providing the new sliding door fast, even when other companies were telling us that we had to wait a month. His installers showed up on time/date provided by the company and responds fast to texts/calls.  

Cons:
As the old door was being removed, my family and I were watching the installers closely as there is stucco near the door. We wanted to make sure that they were being careful with this process, as repairing old stucco is complicated and expensive. The installer did not like being watched so we were rudely told in an aggressive manner that its not a tv show, so stop watching. I can understand the annoyance to have people watch you, however there is a better way of stating this to an individual, instead of being rude and aggressive. We walked away from the installers and let them do their job. I came for a check after some time and I noticed that the installers were wrapping up without installing a new wood trim. I brought this up to the installers and was told that it wont be installed as he was not told to do so. I called George to relay this concern, he told his installer to put the wood trim. After some back and forth, the installer was still refusing to do this and rudely asked me to show him the contract. After seeing the contract and confirming that wood trim needs to be installed, there was no acknowledgement by the installer of being wrong or a simple apology. Once the job was done, the installers came to ask for the remaining balance, without asking if I wanted to just check the door first. Not being well and having gone through a stressful situation earlier, I really just wanted them gone and thought to check the door later. Upon checking the door later, there were minor scratches left on the handle of the door and other parts of the frame (for which George later provided us with a spray can to cover), and the screen door was not closing smoothly, there was a track issue. I shared these concerns with George, and he agreed to come by to fix it himself. George came within a few days, and tried to fix the screen door, as he was doing this, he mentioned that he had never heard a customer complain about so many issues, for such a small job. I found these comments to be rude and unprofessional. Shortly after, George was heard speaking to the same installer on the phone, and he was jokingly mocking the situation and saying 'why didn't you say por favor...' followed by some laughter. After not being able to fix the screen door, George replaced it, however it still did not close smoothly.

Overall:
In cases like this it would be normal for an owner or manager of a company to be understanding and apologetic for the poor actions of their staff. I let him know that, had his staff executed the job properly before leaving, there would be no follow up calls and there would be no reason for me to complain. We were asked to wait for an installer to come by when they are in the area on April 27, 2022, and 45 days later, they completed the adjustment, which took them approximately five minutes to finish.