Catalina's Custom Roofing

This is a sad and disappointing review because after all my researching for a quality and reputable roofing company... I hired Craig and his 2 man crew hoping to get a quality job on my roof. Initially Craig seemed down to earth and pleasant.

After agreeing to a price and giving more than 50% deposit, the job nor the workmanship was anywhere near what was promised or expected. Corners were cut by not ensuring proper ice and water was installed in valleys and along dormer walls. On 2 separate occasions, I caught him putting shingles on bare wood, where there had been promised full coverage of underlayment. A 35 foot length of trough was badly dented and damaged from ladders and I asked that he please make sure no more trough got damaged, My house had just 2 layers of shingles and that has been confirmed by myself and 2 other roofers, he told me he needed another $1000.00 because there was 3 layers. NOT true. Craig had no truck and told me it was in the shop getting brakes done. I find out 2 days later , he sold his truck 2 - 3 weeks earlier and was counting on his worker to transport him and his tools .

At this time, Craig admitted he had some personal issues going on, including a substance abuse addictions. With the roof little more than 1/2 done , and rain on the way, he left the roof open with bare wood after telling me he would stay to close it in. I sent him text messages and mentioned the rain coming and he didn't care. He commented to me , to let it rain and leak,,, he had no concerns. He wanted more money again. After having to pay someone else to temporarily make the roof rain tight for the night, I received a text the next morning informing me that he would not put in one more nail with no money. Original agreement was balance to be paid on completion. He dropped by the house and told me , "Good luck with your roof" I asked if he would be coming back to finish and he said No.

Every day, the place was left in a mess with his tools laying all over and Craig and his crew gone.

At this time, I have had to hire more roofers to finish the job he has walked away from.
I have added pictures to show I am not exaggerating .

Craig... If you read this review, you know I have told no fibs. You had a 5 star rated company and you admitted to me that you have ruined it. Not all is lost yet. Get yourself some help and build back your outstanding reputation so you do not put anyone through what you put me through.

B

Craig did an excellent job on our roof, was on quote, on time, professional and great workmanship. He left the property tidied up and clean.
I would highly recommend this company.

We hired Catalina's roofing to replace the roofing shingles on our shed. The work was done cleanly, efficiently, on budget, and on time. We really felt that Craig cared for us and the that was evident right from the start as his team took great measures to protect our property and keep it clean throughout the job. We would recommend Catalina's roofing and would definitely hire them again.

Craig and his team completed a large installation project for my wife and I of both enviroshake and ashphalt shingles. The entire crew was friendly and curteous and the quality of their work speaks for itself. I was impressed by Craig's dedication to providing top quality customer service and doing the job the best possible way. When they left the job site my property was cleaner than when they arrived!

I am a carpenter and have worked in construction industry for 8+ years. Craig and his team are by far the best and most reliable team I have come across. The work has always been professional and of the best quality. Craig is one of the few people left that take great pride in their work. I highly recommend the team to everyone I know that needs roof work done.

What a great experience from Catalina’s Custom Roofing ! Craig and Nicole are true to their word, and completed the roofing job giving us more than we expected per the contract.
Craig was the second contractor who quoted the roof job to us. Right from the start we could tell he was a professional who respects his clients, knows his trade well, and his language gave us confidence that he and his company was right for our job.
He answered all our questions and explained everything precisely. He took photos of the old roof once he was up there so we could see its condition. The old roof on our century home in Brantford was leaking in at least two places and Craig recommended that when the old shingles and tar paper are removed, we should first place 3/8” plywood over the old roof boards. This turned out to be excellent advice since the boards, though still in acceptable condition were between ½” and 1” apart, which would have made nailing of new shingles a hit and miss affair ( but that’s how the old roof was done! )
He showed us all major materials he would use and offered manufacturer and colour choices, which we appreciated, suggesting that additional new vents be installed in better places on the roof. We took him up on all his suggestions which made sense. In the end he installed even more vents (of 3 different types) than we expected, all included in the original contract price.
We found Craig, Nicole and all members of their team to be very professional, courteous, easy to get along with, and very hard working. Nicole – part of the team – personally delivered to our door invoices of all materials which they pre-purchased. The team protected our flower beds and windows and those of our neighbour, and the final cleanup was impeccable. Craig kept us updated often at every milestone during the project, without us having to call him. We received lots of clear photos from Craig of the final installation, which he texted to us.
I wanted to write this up mainly because Craig, Nicole and their team deserve to be honoured and recommended as one of the few contractors we consider very reliable and who did a quality job surpassing our expectations. I am a mechanical engineer and I look for details others might not pay attention to. He is definitely among the best contractors we have had on any job.
John and Jackie

Catalina Custom roofing went over and above my expectations in fixing the roof leak and installing a new roof.
The customer service Craig provided was outstanding from the initial communication. He is knowledgable and thorough and never did I feel any pressure to commit. His professionalism, experience and honesty made my decision easy. Before the work on the roof was to start Craig covered the area that was leaking until it could be fixed.
Nicole helped with the colour of shingles and reassured the type of shingles and answered any and all questions I may have had. She kept in contact with me with when everything would arrive to when the work would begin.
Craig and crew worked in a timely and courteous manner and left the place clean.
The whole experience from start to finish went smooth.
Craig and Nicole were easy to deal with and I would not hesitate to recommend them to anyone.
Thank you Craig & Nicole

First off, if I could give more Stars, I would! I had a roof leak during a spring rain in April 2016, I called all the top companies with good reviews and explained my situation "roof leak, panic panic panic etc etc" anyways, only 1 came out to help me out and that was Craig & Nicole from Catalina's Custom Roofing! He came to see what the damage was, reviewed it, and then proceeded to patch the leak so it would stop until a proper roof could be put in place. - all before any other company sent out their estimator! Not only did it stop the leak, but he did not charge me any $$ for the fix. This was done before I signed anything or even committed to him! I was going to replace the roof this year, but the leak made me do it faster. You can come and check out his work, 143 Woodlawn ave , Brantford, and I would give nothing but the best reviews! He gave me piece of mind, replaced my roof in great time, and cleaned up after so well, i did not even know they were there :) Also, ya there is more, with talking to all the roofing companies and their sales people, he was the one I felt was the most sincere to my situation, and was true to his word! Craig and his team did great work and Nicole was very helpful with the shingle selection process!

Note: I am in no way related to them, and this was the first time I met them! Just in case people don't believe in my review :)

Craig and his crew arrived on time, finished on schedule. They were polite and cleaned up the site when they were done. They re-chaulked the chimney flashing, something I did not expect. They did a great job on the roof. I would highly recommend.