On Side Restoration Services Ltd.

Onside Restoration Services were on the job immediately after i reported my problem. Their staff and all the staff of their contractors were polite, friendly, and professional. It was a pleasure doing business with them!

Onside restorations came into our home, after a devastating situation, like snightsnin shining armour. They ensured we understood the process of a restoration claim, treated our property with respect, while maintaining impeccable communication with us. We could not be more appreciative of our project manager, and his crew/ trades, and their dedication to our home. The final result is absolutely amazing and we were so happy to return home!

Thank you!

Our first insurance claim and On Side made the experience the best it could possibly have been. They were professional, communicated with us throughout, were on schedule, and consistently confirmed if we were happy with the work. Would highly recommend On Side.

Onside Restoration Services was sent by our insurance provider to assess the damage...we decided to continue with them until the work was completed, although our insurance provider told us we could go to anyone we chose to. We are very happy with Onside restoration staff & sub-trades who were polite & efficient. The entire floor in the kitchen, greatroom and hallway required removal & replacement. This required removal of all furniture & packing of miscellaneous items as well as moving a large granite island back &
forth for new flooring. After flooring installation everything was put back in place. Generally it was a job well done.

We have had home insurance for almost 38 years, and we have never had to make a claim for any issue at all. We had our house for sale for six months, and had been trying to keep it perfect for showings. However, on June 12th I was returning from a nearby town, when my son called to tell me that he had gotten home and water was coming in through his bedroom ceiling. When I arrived at home, we quickly determined that an outside water hose pipe had burst inside the wall, and drenched two rooms and started on a third. I called Aviva late that night, and they started the claim for me, and the customer representative was fantastic to deal with. At 7:00 am the next morning I spoke with their claim representative again, and they said that a flood specialist company would call me right away. Ten minutes later, On Side Restoration called, and said that they would have their Edmonton manager call me as soon as possible. Ten minutes after that, Dave from On Side called me, and we agreed to meet at the house three hours later. Shortly before 10:30 Bradley, our Aviva claims adjuster called to explain the process and alleviate my worries. Bradley was extremely kind to talk with and very considerate of our situation. At 10:30, Dave and his fantastic crew showed up at the house, and started taking down the wet ceiling and walls. Six hours later, they had dehumidifiers and fans, up and working. They also hauled out all the wet drywall and cleaned up everything. The next morning, they removed all the bedroom carpets that they had already rolled up the previous night. Had Aviva and On Side Restoration not responded so quickly, I know our basement would have begun to smell musty, very quickly. As it is, everything was dried within a day, and they continued to dry it for another week. This issue became simply an inconvenience, not the monetary loss it could have been. I very much appreciate Aviva's response, and On Side Restorations response and the magnificent work by their crew to clean up the damage. Within another week they installed new insulation, drywall, had it taped and mudded and then textured the ceilings. By the following weekend, the baseboards, window trim and door trims were installed and everything was painted. On July 21st, Custom Floors Inc. arrived to replace all the basement carpets. They too did an excellent job, and were able to complete the job without making a single mark on our walls during the installation process. Rugo, the manager from Custom Floors and the On Side managers, demolition crew and installers, did better work than anything that I could ever have asked for. I am so thankful to Aviva and their adjuster, Bradley, for helping my family through these five weeks of worry. Because this issue was dealt with so quickly and professionally, we continued to show our house to potential buyers, which enabled us to sell the house to buyers the same day that the carpet was installed. I can honestly say that our experience with Aviva was nothing short of excellent. I believe that our expectations of what we were entitled to were reasonable, and that Aviva dealt with our damages expediently and that they treated us more than fairly. In the end, they did everything that I could have hoped for. Thank you for everything Aviva, On Side and Custom Floors! Paul in Beaumont, Alberta.

Our one level home had serious water damage from washer overflow developing mould. Onside responded quickly but drying did not work so flooring & some walls had to be redone which meant a move to temporary location for 6 weeks. Onside did generally good work and communicated on timing, etc. Some minor damages by sub trades were also looked after well.

Our flood sensor failed to work during the most recent melting of the winter snow, and the multiple pile of wet snow, and all the rain we had in April. Basically our weeping tiles swelled, and leaked around the parameters of our basement. Norm was our project manager, and he explained every step we need to take to ensure that don't have black mold building up the future. With all the explanation we really appreciate the time frame that the team took to ensure our basement is 1. MOLD FREE and 2. Completed to our content. We were able to change our carpet to vinyl planks. They have good connections with the right contractor who was helpful in helping us choose our floor product. All the team members were friendly and always asked for informed consent to do anything. We leave them with a code to enter our home, and they had our full trust to enter our home anytime. This was great because we didn't have to take time off work to supervise or let the contractors come in.

Work was completed more or less on schedule. Weather hampered a very quick repair but I was happy to wait until the weather improved as it was an outside job. The work appears to be done well.

OnSide restored my parents home after a small kitchen fire. They were excellent in their communications and so compassionate for my parents situation. I was managing this long distance so their excellent personal service made the job so much easier!

Very very happy with our new deck!! Thanks on side great clean up and fast great work. We would have you do work again any time. Very pleased with your fast response to our claim.