Vision Window, Door & Glazing Systems

Unfortunately we regret the choice we made to have Vision Window, Door and Glazing Systems replace all of our windows.

I like Aubrey - he was friendly and answered our questions. But we have been burned by:

1. He convinced us to get triple paned windows because it would be covered by the provincial rebate program

2. He did not help us apply for the rebate or inform us that an inspection needed to be done before any work was done - we should have known better, but I believe Aubry should have provided more guidance on this - we had our HVAC system replaced and the company for that walked us through the entire process to ensure we got the rebate

3. Our windows are nice, but several of them them are now showing water leak damage. Aubrey has deflected every attempt to help us with this issue - blaming the roof (that had no issues before we changed windows). We have confirmed the roof is not the cause.

We've called many times and each time Aubry promises next week someone can come by - only for no one to show up (this has been going on for months).

I hope Aubrey is well - I like him as a person, but regret we made such a large investment in his services. Vision Windows, Door & Glazing Systems has not honoured their work and warranty. We'll need to have another company re-do these installations, as this company doesn't stand by their work.

Aubrey and his team did a fantastic job. The quality of material and workmanship is excellent. Aubrey is very reliable. We did have delays in the project but Aubrey was always responsive and would come and meet in person when requested during these delays. It was comforting to receive timely response even though there were delays. Overall very satisfied with the work once done.

Vision windows took our deposit on Oct 2nd, 2023 and we are still waiting for our windows (March 20th, 2024). Aubrey has been promising each week that he will give our deposit to the manufacturer (something he admittedly failed to do back in early October 2023 (last e-transfer was Oct 2nd, 2023). The window manufacturer has confirmed this so Homestars has no right to refuse to publish this review.

Aubrey was very helpful with the quote and my very detailed requests.
The installation team was very professional. Kept the agreed timeline.
Very smooth experience.

I recently had the pleasure of working with Vision Window, Door & Glazing Systems to replace 10 windows and a 10-foot patio door in my over 100-year-old house. I can't express how impressed I am with their service, professionalism, and the quality of their work. This is the third project I've undertaken with them, and once again, they exceeded my expectations.

From the very beginning, the Vision team, led by Aubrey, displayed an exceptional level of expertise and customer service. They helped me navigate the process of obtaining rebates, which was greatly appreciated. Aubrey and his team, especially Jack, were not only skilled craftsmen but also incredibly courteous and considerate throughout the entire project.

One of the standout moments was when they discovered a rotten beam during the installation. Instead of simply glossing over the issue, Aubrey and his team dealt with it efficiently and professionally, ensuring that my home's structural integrity was not compromised. Their commitment to safety and quality is truly commendable.

The installation process itself was a breeze, thanks to their expertise and efficiency. They worked diligently, going above and beyond to ensure that the windows and patio door were installed perfectly. Moreover, they surprised me by offering to help with my deck, a task I hadn't initially contracted them for. This level of dedication and willingness to assist with additional tasks truly sets them apart.

Not only did they excel in their craftsmanship, but they also left my home immaculately clean both inside and outside once the project was completed. It's evident that they take pride in their work and treat each project as if it were their own home.

In conclusion, I can't recommend Vision Window, Door & Glazing Systems enough. Aubrey and his team have consistently delivered exceptional service and results, making them my go-to choice for any window, door, or glazing project. Their professionalism, attention to detail, and dedication to customer satisfaction are second to none. If you're considering any home improvement project involving windows or doors, do yourself a favor and choose Vision. You won't be disappointed.

We had all our windows replaced and two external doors at our home since they were soo old. Aubrey and his team was professional, through, punctual and
they really took care of us . We feel completely supported in terms of their knowledge, advice and they had a breakdown on everything so we knew what we were getting. The entire project went excellently it was very smooth. The team was hard working and tidy. We love the results, and just love how the new windows and doors make such a difference. We
would
highly recommend them to my friends or anyone wanting their windows or doors to be done because they are trustworthy company.

Aubrey and his team were consumate professionals and made sure I understood every option and aspect of his installation. When many other Homestar well-rated companies were hesitant on the job related to my front door, he instilled in me a no nonsense, confident disposition. After installation, Aubrey provided me with all warranties and answered any questions I had. He has great follow up and is very professional. It has been a true pleasure working with him.

Aubrey and his team made our project so seamless from start to finish. The team was very professional and knowledgeable and were willing to answer our questions about the project.
Aubrey kept us abreast on each stage of the project and worked closely with his team by being on site as much as possible.
After sale service has been great as Aubrey makes himself available to answer any and all of our questionscommunication on point.
I would not hesitate to recommend Aubrey and Vision Window & Door Glazing Systems for your windows and doors renovation/replacement.otc

We have had excellent, energy-efficient windows and doors installed by Aubrey and his team at two of our houses, in three separate jobs over the last three years. In total, they installed 22 windows and three doors. In each case I was most impressed by the quality of the windows and doors, Aubrey's careful explanation of our options during the quoting process, and his reasonable pricing. His team's skills and care during each installation were also impressive, along with Aubrey's presence on site to ensure clear communications if any questions arose and our input was needed. (I would recommend that others keep in touch with Aubrey while their windows are being installed, as I think he makes sure all questions that arise are answered quickly.) During the last two projects in our current house, Aubrey guided our choices expertly so that the windows and door would be sure to qualify for the Greener Homes rebates. Overall, my experiences with Aubrey and his team have been very positive and we are delighted with the quality and appearance of the windows and doors, as well as the air-tight installation the team provided. I would not hesitate to recommend Aubrey Benson to my family and friends.

Aubrey and his team did a great job on my window replacement. Triple glaze on the front of the house facing the road where there's more noise, and double glaze on the back of the house. Aubrey kept in touch with us from start to finish; including all the updates on the window delays coming across the border. Installation was quick and painless; the team was done after a few hours.

So far the difference is noticeable - the rooms are warmer and the noise has been cut down. We are pleased with the windows and the job.