Terrible warranty service for pool heater
This company derserves zero stars for their technical aptitude and customer service.
As the local authorized warranty service provider for Hayward pool equipment, we were required to hire them to find out what was wrong with our newish pool heater.
After complaining to us directly about how much he dislikes his work, the technician made a diagnostic error. When we inquired about him coming back to review at our situation, this company abandoned us as customers, leaving us scrambling to try and get warranty coverage.
A better company would acknowledge their mistake and work with us to make it right.
Hayward has been advised on the service provided by their subcontractor. Pool owners beware - stay away.
- Approximate cost of services:
- $300.00
- Company Response
We understand your frustration. As we are contracted by Hayward, we had recommended you take your concerns up with them. They have notified me that they are handling your situation.