Pacesetter Homes

We bought a brand new house (2014) and have observed multiple problems (When putting up Christmas lights there was a giant hole in the roof, for example). Getting someone to come out to have a look was a nightmare, we often had to get a 3rd party repair man to fix the multiple problems. Pacesetter refused to support in any way, despite their "warranty".
Now my family and I have a black mold problem, which he tried to address in 2016. We sent multiple pictures, details, requests for support, but were ignored. Now in 2019 we're seeking guidance and the "Support worker" was not only rude, belittling, and short with me, she was also not helpful at all. Basically telling me to figure it out, even though I have many documents and pictures from requesting services in 2016.
I could go on, for example our hardwood cracked and there was a huge hole in our kitchen about a month into purchasing.
The worker who came to fix it almost laughed the whole time at how poorly the house was built.

Pacesetter did an excellent job in building our dream home. We had some hiccups in the beginning as our sales staff kept on changing. However all the problems were effectively overcome by an awesome management and other support staff. Even builders warranty support staff which includes Nathan and his team are very supportive. I highly recommend the builder to everyone.

I had the pleasure to met Tracy in Langdale, Windermere. Tracy is very helpful and knowledgeable which made our buying process very smooth. She answered all of our questions in a timely manner. She was patient, honest, and professional. She made herself available at any time via phone calls, emails, and text messages. Tracy has been fantastic during the whole process. Thank you Tracy. Pacesetter should be happy to have her in the sales team as she is a great asset.

Buying a house with Pacesetter Homes is one of the best decision we've ever made. Dev, the Area Sales Manager, helped us in every way he can by giving us discounts, upgrades in our appliances, and makes it a point to answer our calls every time we have questions.
As, we finally had our possession and occupancy today, we are very satisfied with the house and we would like to extend our sincere thanks to Dev and his team including Stephanie for the superb service rendered to our family from the very start till this day.
To Home Buyers out there, we highly recommend Pacesetter Homes.

The entire process has been made so much easier by our Pacesetter rep, along with her entire team, from the builders, to the designers. We have had people make the time to explain every detail we had questions about, and the schedule has been pretty much spot-on from when we first purchased the house. We have loved the process from start to finish, and our new home will be ready to go in a few weeks. Many places will build you a house; Pacesetter is building us a Home.

When looking at Pacesetter for the purchase of our first home they were very helpful and had great selections to choose from. The sales team was top notch they were happy to help with any questions or changes made through out the build.

The whole team seems to be as invested in our home as we are! Great sources of information. Great help when we had questions. Always honest about the process and always kept us informed. An amazing team building amazing homes.

UNTIL WE MOVE IN AND OUT BASEMENT IS FILLED WITH POOP... then no one wants to take responsibility and everyone wants to act like doing warranty work is a favour and not a single ounce of empathy or anything... I'm sorry we gave them our money. WARNING WARNING WARNING

Water marks in the bonus room vaulted ceiling. Pacesetter warranty department says only a water stain. Professionals inpection company says, lack of insulation. Warm air meeting the cold air ( more detailed explanation). Warranty department just painted the ceiling with white paint. Does it solve the problem?

Most problems so far have been quick fixes and dealt with by Pacesetter really well. Our door handles do have frost on the inside in cold weather, and this seems to be common with Pacesetter homes only; our garage door also freezes shut - both considered normal by Pacesetter. The landmark that we were given by the salesperson that the garden went to when viewing the house turned out not to be the actual dimension of the garden, measured naively after we had moved in.
Overall, staff are friendly and there to help and we do have a nice home.

I bought a house through pacesetter but after 3 months i got so many problems in this house.whenever i contact your warranty team they dont care just keep sending emails but my problem was never resolved. My roof is cracked and leaked and washroom tubs are damage they just told me they will come back to fix it within few hours now they said it will be after one month.they just keep looking for new projects but dont bother themselves to solve and done old pending projects. I am asking tk fix it from 3 months but they dont care.