We purchased a town home in a new spruce grove subdivision and this experience with pacesetter has made for a horrible one. Where should I begin?
- next to no proper email replies with an actual answer
- uneven concrete landing, huge concrete steps and not even a straight line, the company they used, I'm pretty sure are high most of the time
- heaves in our laminate flooring
- out island isn't centered
- poor dry walling in guest bedroom
- terrible paint job
- HRV system doesn't work properly
-hole in our basement floor
- master bedroom has no insulation in the over hang so we freeze all winter long
We have contacted pacesetter numerous times and have had no reply, the site manager is of no use either and doesn't listen to you
Overall this has been a terrible experience
Well this is my second review and a year later I still stand by my word and say DO NOT Buy with pacesetter!!! They refuse to fix 75% of our complaints when we moved in. For a year now our house sounds like a 100 yr old house the way the floors creak, non of our doors shut properly..., unless it's something minor for there handy man to fix, they just don't bother fixing it at all. They don't respond back with proper emails of how or when things will be fixed.
Now onto the second half of my coaling would be our poor landscaping, our front yard floods when it rains, grass is dead, tree is dead and no one has even fixed it....... Apparently the response my neighbour got was that they already fixed it but yet they actually did nothing.
This company is a joke.... Don't buy with pacesetter cause they will just rob you of your money
- Approximate cost of services:
- $300,000.00
- Company Response
Hi Becky,
I apologize in the delay in my response. I have spoken with Service and they have advised me that they contacted you on September 9th regarding the above mentioned concerns with your home.
thank you