The start of the process was great, we had an amazing sales lady. There was a hold up in the building of the house for three weeks, because of a permit. Once we moved in, we had many problems with the carpet and the laminate. It took over 8 months to get our rough grade taken care of, and then we failed due to our window wells not being high enough. Terrible craftsmanship, and many problems for our twelve month service request. Pacesetter offered to fix our neighbours nail pops in the drywall or give them $75. Seriously??!! I will never buy from Pacesetter again, and would never recomend them to anyone.
- Approximate cost of services:
- $295,000.00
- Company Response
Hello Karissa
Thank you so much for your feed back. It is great to hear that our sales staff was amazing. I did look into the circumstances regarding your grading and it appears the county inspector was doing a great job in making sure the grading company got things just right. The abnormal rainy season did contribute to our dilemma with the grade taking longer to complete than normal. The nail pop option that was offered to your neighbour is standard through the industry. I also checked into your one year service request and it appears all of your service items were booked or completed in December. If this is not the case, please contact us and we would be happy to assist you.